HR
Have them gather the appropriate documentation and reach out to a CCM.
A BOS/UOS sends you a text message telling you that they loss power. What should you do?
Advise them to call the call outline and follow the tech outage SOP
You're not on deck but new hire from your team sends you a DM in slack.
Invite them to ask all questions in the campaign channel.
Your campaign has a submission site that requires users to login often or their accounts will expire. What should you have in place?
Send Calendar invites to BOS/UOS reminding then to login every couple of weeks.
When should you do time sheets for yourself and your team?
Every day or every other day.