Why Manners Matter
Why are good manners important in the workplace?
They help create a positive, respectful, and professional environment.
What should you do when you meet someone new at work?
Smile, make eye contact, and introduce yourself politely.
Give one example of polite language at work.
“Please” and “Thank you.”
What should you do when your boss gives you instructions?
Listen carefully and take notes. Ask questions if you do not know.
Why is being on time important?
It shows responsibility and respect for others.
How can good manners affect teamwork?
They build trust and cooperation among coworkers.
What are some ways to make a positive first impression?
Dress neatly and use polite language.
What should you do if you disagree with someone?
Speak calmly and respectfully. Listen to both sides and try to come to a solution. If you cannot find a solution, ask for assistance from a supervisor.
What is active listening?
Paying full attention, asking questions, and showing you understand.
How does good hygiene affect your workplace image?
It shows self-care and professionalism. Bad hygiene could impact your health, other people's health, and could make them not want to be around.
What can happen if someone shows poor manners at work?
It can cause conflict or make others uncomfortable. It could also lead to someone losing their job.
Why is a handshake or greeting important?
It shows respect and confidence.
Why is tone of voice important?
It affects how your message is received.
What should you do if you don’t understand directions?
Politely ask for clarification.
What is teamwork?
Working together to reach a shared goal.
What is one benefit of showing respect to your coworkers?
It improves relationships and communication.
What should you avoid when greeting someone?
Interrupting or ignoring them.
What’s one phrase or type of language you should avoid in professional communication?
Slang, rude comments, profanity, or sarcasm.
How does good listening help teamwork?
It reduces mistakes and improves communication.
How should you respond when you make a mistake?
Bonus: If you show up late to a meeting and miss important information, what should you say to your boss in this situation?
Take responsibility, apologize, and correct it.
Bonus: "I'm sorry for getting to the meeting late. I will make sure to be on time for the next one. Is there any way I can catch up on what I missed?"
List 2 examples of good manners in the workplace and 2 examples of poor manners in the workplace.
Good: respecting space and boundaries, listening to others, being kind and respectful, managing emotions, setting limits, etc.
Bad: being disrespectful, breaking space and boundaries, not listening to others, etc.
How can your body language affect first impressions?
Good posture and eye contact show confidence and respect. If you are appearing uninterested or annoyed, this could impact your ability to obtain or keep a job.
How can you show respect in emails or messages?
Use greetings, clear language, and polite closings.
What is one sign of poor listening?
Interrupting, talking over the person, asking what they were just talking about, or doing other tasks while someone talks.
What’s a good way to manage conflict calmly?
Bonus: What are the 5 forms of conflict resolution?
Listen, stay respectful, and look for a solution together.
Bonus: competing, compromising, collaborating, avoiding, accommodating.