Non-Negotiables
What is one of greeters non-negotiables?
Opening the door with a smile & Greeting the client by name
What is the name of the company that supplies our door mats and hallway runner rug?
CINTAS!
WHO SAYS THIS (most often): "We leave the sauna on nice and hot, the cold plunge nice and cold, and allow you to circulate through at your own pace" - _______
Mck
What is the proper compression to ventilation ratio?
30 : 2 (in adults)
What should the pool chlorine chemical measurement read (when properly balanced)?
Between 1-3
What is one of guide's non negotiables?
What is a sauna hat good for?
Hair protection, keeping heat in? idrk hoping someone can explain it better to me.
FILL IN THE BLANK: "I believe that all we need, in this world, IS MORE ______!" -TJ
LOVE <3
Where should support always be throughout the entirety of the session?
Within earshot of the plunge room/guide
What should the pool pH read (when balanced correctly)
7.2
What are supports?
Keep the floor dry & the sauna between 190-210
What is the error code the sauna displays when its being the worst?
E9
Who says this? "Oh my LORD" -______
KENZIE
During plunge rescue, why would you use the spine board over the 2 person assist method?
If you assume there is a neck injury
What is ONE additional reason, besides getting the door, that it's important for greeter to be up front at all times?
1. For the phone
2. Incase someone presses the EMS button
3. Walk ins
or any other acceptable answer
What sheet can you find all of the non-negotiables on at the desk?
The daily huddle sheet
What is the name of the cold plunge flamingo?
Franklin (Frankie)
"Wait what's your sign?" - _________
IZZY!
In a session, the guide notices someone slump over in the sauna. As support, what is the first thing you do?
Hit the panic button, call greeter to call ems, NOTIFY someone who can call EMS.
You walk into the plunge room and focus room and see we are running very low on towels. What is your first course of action?
Text Jon from the studio phone and ask for a drop off/pick up!
Any more than 4 first timers, all hands on deck sales
HOW SHOULD WE BE STORING POOL MATS AT NITE?
ROLLING THEM UP. NEVER HANGING OVER SHOWER WALLS. EVEN THE LITTLE ONE.
Who says this: "we actually do karaoke in the cold plunge!!!" - _______
HANNAH
A client has to leave an open session complaining of dizziness and exhaustion. They do not need EMS. What is something you can do to quickly lower their temp?
Cold towels under armpits/back of neck.
Let us know 30 days in advance, one more bill, then you're free and clear of the membership