Easter Trivia #1
How long should you wait for an answer in Slack before promising the customer a follow-up email?
15 mins
tell me 3 things that cover intro on a contact.
TRUE OR FALSE
The art print MIN-WL9-KOA has only 2 color themes
False
What changes can I make during proofing?
Name 2
colors, photos, design elements, fonts, and text.
How many marks do you loose in QA eval if you refund the incorrect amount?
-11
what is over verification?
eing careful not to let verification be a barrier to entry to answering questions, using all the information in email signatures, email addresses given when chats are initiated, etc…
whats the production timeline for art prints?
3-5 business days
IS BOC AN ACCEPTED MINTED ACRONYM?
yes
What country introduced the Easter bunny?
Germany
In the Bible, what prisoner was released instead of Jesus?
Barrabas
what is the meaning of CRM?
Customer Relationship Management
WHAT IS THE NAME OF THE MINTED CRM?
salesforce
Who is the minted process manager?
Mark Mewhinney
what does the service recovery policy say about "The customer is concerned about their Data Security or a potential or confirmed Security Breach. "
Do not provide any service recovery as an apology for the data security incident. "I'm not able to provide a discount at this time, but you are welcome to view our current promotions on our Coupon Codes and Promotions page, which can be found at https://www.minted.com/minted-coupon-codes. We sincerely apologize for any inconvenience this has caused you."
how much service recovery should be given if the order is 4 business days late?
25% off the affected item(s) (if the customer has already been refunded for their late order, raise the total discount to 25%, including prior related refunds provided) + refund shipping (if it has not been refunded already)
if the order is 6 months or older, what should u do to provide a refund?
create a financial task
Who is the JM OPERATIONS MANAGER?
VALDESHA ALLEN
WHATS THE NAME OF THE GURU ARTICLE THAT TELLS US WHAT TOTAL TO USE WHEN DOING A REFUND?
What "Total" To Use In MBO For Refunds
SHOULD WE CLICK ON TAX WHEN PROVIDING SHIPPING REFUND?
YES
true or false: we should reference the case# in mbo notes only when doing financial transactions?
false
what is required when leaving notes in mbo?
*ATTN DA* or *ATTN CS* depending on if the note is related to design or order changes
Case Number
Description of the issue
The amount being refunded and why
Next Steps
what task must be done to have someone added as an auth user for an order?
shift task
if we get over-the-phone verification, no shift task is needed. true / false
false
true or false: we need leadership approval for refunds over $250
true
what announcement was released on 3/27/24 @ 12:50 pm?
3/27/2024: Updates To Minted Font List