Mirror 101
When was Mirror acquired by lululemon?
lululemon acquired MIRROR in July 2020 after beginning a partnership in 2019 featuring lululemon Global Ambassadors as guest instructors on the Mirror.
Does Mirror offer closed captioning?
Yes!
Upon in-store check out, what promo code should be entered for the guest?
Our store's unique promo code (LU10323).
How many classes are available on Mirror?
Thousands of workouts and growing each week.
How much is Membership and how many classes do you get?
Membership costs $39 a month and provides access to unlimited classes.
How much is Mirror?
The Mirror is normally $1,495 plus applicable tax, a $39 monthly Membership, and $250 for delivery and installation.
If a PM has an injury, are they able to receive modified exercises?
YES! In each profile, members are able to enter and adjust any modifications needed.
What is the first step to completing a MIRROR transaction?
Ask the guest to pull out their phone.
Can you attend live classes?
Yes! Mirror streams new classes each week from their studio in NYC.
How long is a Mirror membership good for?
The MIRROR Membership comes with a one-year commitment, after which point you may cancel or switch to a month-to-month Membership. Without a Membership, your Mirror becomes a beautiful, full-length mirror for non-fitness use.
How many people can be on one membership?
The Membership provides access to unlimited classes for up to six members.
Can other Members see you when working out?
When you join a class, you can see the names and locations of other Members who are taking the class with you. You have the option to send emojis and encouraging messages to your classmates to keep them motivated during their workout!
During check out, the guest mentions they can't pay for The Mirror all up front. How do you respond?
Let them know about the Risk Free Trial, Affirm Financing with as low as $0 down and 0% interest.
How long are Mirror classes?
Classes range from 5 to 60 minutes.
Once purchased, who can guests contact with questions at any time?
The Mirror Experience team! (hello@mirror.co)
Can someone return a Mirror after purchasing?
With the Risk Free Trial, you have the option to try the Mirror for 30 days, completely risk free.
What can be adjusted while taking a class?
Music/Instructor volume & Display settings such as Community, closed captioning, exercise names, instructor size, timers, heart rate + Calories.
What should you do if you don't know the answer to a question about Mirror?
1. Reference MIRROR Resource binder
2. Ask a team member or ML
3. Refer to the MIRROR Member Experience Team
Name at least three types of classes offered on Mirror.
Boxing, Kickboxing, Weightlifting, Dance, Cardio, Barre, Yoga, Pilates, Stretch, Strength, Pre/postnatal Personal training, Tai chi, Meditation, Chair.
Is Mirror touch screen?
No, Mirror is operated through an app on your phone.
What should the guest leave with after interacting with The Mirror and not purchasing?
A MIRROR Brochure! (+Excitement about MIRROR)
How does a guest store their favorite classes?
There's an option to preload any of our thousands of classes from our On Demand library to optimize your streaming experience and prevent buffering throughout your workout.
Each Mirror can store up to 10 hours of workouts.
What are two ways you can check a PM out?
1. Ask PM to take out their phone, Go to MIRROR.co + Enter the store promo code.
2. Ask PM to take out their phone and scan correct QR promo code.
Are there personal training offerings?
You can book a one-on-one Personal Training Session for an additional $40 per session.
You're experiencing a technical issue with The Mirror during a Guest interaction. What do you do?
Tell the guest, “Apologies, but we’re experiencing technical issues in the store today.” Then alert your Floor Leader. If you have a secondary display Mirror, utilize that to complete the experience.