Expenses
Safety
Anti-Fraud/Theft Policies
Front Desk
LAM Pocket Guide
100
These are the main things that go in the packet that gets mailed on the 1st?
What are new non-faxed invoices.
100
The # of options we have for cribs at the properties
What is one - LA Baby
100
The policy in which a clerk must sign off on the outgoing clerks cash drop before it goes into the safe.
What is Cash handling policy?
100
Something a guest has to know but you must not say it out loud
What is their room number
100
These are the individuals who should not get the LAM Pocket guide
Who is No One (every employee should be given one!)
200
This is what the acronym P&L stands for.
What is Profit & Loss
200
Defective or broken tools should be _____
What is replaced
200
All adjustments and refunds go on this form
What is the Admin Log
200
(True / False) When I don't have anything to do, I can sit in the back office and read
What is False - there are always things to do!
200
We look for the _____ and praise it
What is Positive
300
Looking at an invoice for: Labor - $75, Purchases - $100, Sales tax - $25, This is the GL code used for the sales tax
What is 726
300
This needs to be cleaned out several times a day
What is the lint trap on the commercial dryers
300
We require these two items for every guest checked in
What is a valid credit card and ID
300
The sequence or code used to send someone to the call forwarding service
What is #6
300
Our family values include ________ (list 3 of five)
What is kindness, compassion, keeping your word, honesty and truthfulness
400
This GL code "gives back" to your staff
What is 550 - Employee relations
400
List three of six PPE items
What are Goggles, gloves, apron, mask, tongs, and Red Bio hazard bags.
400
(True or False) HK Keys are to be kept on the top of the HK cart so they are not accidentally left in a room.
What is False
400
These need to be logged every four hours
What are pool chemical testing results
400
We oppose ____ _____. We consistently challenge the way we operate to stay lean and raise productivity.
What are Time Stealers
500
These are used in every area of the hotel but are coded to 746 - guest rooms because most of them are used there.
What are garbage can liners / trash bags
500
Noxious odor, jars of iodine, cold medicine or red phosphorus, lithium batteries, rubber tubing and excessive plastic bottles.
What is a possible Meth Lab
500
Name three passwords that should be unique to each FD agent regardless of Brand.
What is Password for PMS, Password for Key machine, password for Brand site, Password for Brand training site.
500
This is the information I need before transferring a caller to room 122
What is the guests name and does it match whats in the PMS
500
We _____________ by leading by example, reinforcing a positive sense of self, and identifying, coaching, motivating, counseling and empowering.
What is create leaders (growing great team members into exceptional leaders)
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