Don't Use that Tone with Me!
Happiness Is
Is that upsetting you?
food smarts
100
This is one of the phrases a customer hates to hear
what is: That's our Policy
100
You'll never have a work a day in your life if
What is "you choose a job you love"
100
Let them vent!
What is the first thing you should do with an angry customer
100
It is how you pronounce this word: Bolognese
What is bo-lo-naize
200
A jargon word that you wouldn't know unless you worked here.
What is intake?
200
Take this job and
What is LOVE IT!
200
These types of customers are our BEST opportunity!
What is an upset customer?
200
A grain like food that is very high in protein and starts with a Q.
What is Quinoa?
300
Maaaaaable...... Mayyyyyyboll....
What is a condescending tone?
300
Something you don't HAVE to do but have chosen to do
What is come to work?
300
Telling the customer what they CAN'T do
What is not a good idea?
300
Stewed vegetables
What is ratatouille
400
The type of tone we should use with customers--not a parental tone or a childlike tone
What is adult behavior?
400
Big Rocks
What is the important stuff in your life?
400
What we need to do when the customer won't listen to us.
What is Listen to THEM.
400
It is tender penne pasta tossed with cooked vegetables in a creamy white sauce.
What is Pasta Primavera?
500
Something you "wear" that makes you sound happy
What is a smile?
500
How we should handle a customer who is "on the edge of being angry"
What is be proactive and address the reason they are upset.
500
What we say when someone threatens legal action
What is, "I'm sorry I'm not able to speak for the company on legal matters, you may want to contact your case manager."
500
It is the type of diet someone needs if they need to watch their potassium and phosphorus
What is a RENAL diet?
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