Don't Use that Tone with Me!
Happiness Is
Is that upsetting you?
food smarts
Most important!
100
That's our policy
what is one of the things a customer hates to hear
100
You'll never have a work a day in your life if
What is "you choose a job you love"
100
The first thing you MUST do when a customer is yelling at you
What is LET THE CUSTOMER VENT
100
It is how you pronounce this word: Bolognese
What is bo-lo-naize
100
It is the most important part of our job!
What is Take care of the customer!
200
A jargon word that you wouldn't know unless you worked here.
What is intake?
200
Take this job and
What is LOVE IT!
200
These types of customers are our BEST opportunity!
What is an upset customer?
200
A grain like food that is very high in protein and starts with a Q.
What is Quinoa?
200
It is the most important thing you need when working with the elderly
What is Patience?
300
Maaaaaable...... Mayyyyyyboll....
What is a condescending tone?
300
Something you don't HAVE to do but have chosen to do
What is come to work?
300
It is the first thing you need to do when you answer the phone and the caller yells, "I just got my box and it is a mess!"
What is apologize!
300
Jerk Sauce
What sauce is made with spices, sugar, onion and red pepper?
300
Something you must have on every single call in your voice? (hint: not a smile)
What is energy??
400
You are going to make folks from New Yorker crazy if you talk like this.
What is too slow?
400
Our job is important for this reason!
What is we get to help people!
400
What we need to do when the customer won't listen to us.
What is Listen to THEM.
400
It is tender penne pasta tossed with cooked vegetables in a creamy white sauce.
What is Pasta Primavera?
400
What you MUST say first if you have to say "We Can't"
What is I'm sorry, but..
500
Something you "wear" that makes you sound happy
What is a smile?
500
It is what you do when a customer is venting
What is make listening noises (ohhh.mmm. )
500
It is a phrase that we can use which is VERY helpful when a customer is very upset
What is, "I really want to help you!"
500
It is the type of diet someone needs if they need to watch their potassium and phosphorus
What is a RENAL diet?
500
It is a power word
What is Absolutely!
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