The process involves going over email prior to sending it.
What is proof reading?
100
Names of the three new underwriters we hired/promoted in 2013
What is Gannon, Al, and Antione
100
A request to insure a risk that does not meet Universal's eligibility requirements
What is an exception?
100
The total number of people in our department
What is 23?
200
This is what the "L" stands for on the Listening Ladder
What is Look at the other person
200
What is the term for sending an email when you are angry?
What is "Flaming"?
200
What percentage of the underwriting team achieved 95% or better on quality transaction audits.
What is 100%
200
Two of the Factors to Consider when making an exception
What is Loss History, Credit Score, Occupancy, Presence of Alarm Systems, Condition of Home, Internet search of property, Tax Data Info, Prior policy notes, Payment History
200
Four underwriters whose name starts with A
Who are Adam, Archie, Al, Amber
300
The number of issues you shouldn't exceed when giving feedback
What is two?
300
What is the one button you want to avoid if you don't need to send your email to the entire group?
What is Reply All?
300
Direction our New Business has been trending through 4th quarter
What is down?
300
Percentage of Coverage A the SPP amount should not exceed
What is 25%?
300
The department employee who served as the mascot for her high school?
Who is Shelley?
400
The best place to offer constructive feedback
What is in private?
400
One big "no-no" in office communications. What we should never forward when received.
What are chain letters?
400
Month the backlog inspection queue was zeroed?
What is October?
400
True/False
LLC's are eligible in NC?
What is False?
400
Prior to working for Universal Shelley worked for this insurance company
What is USAA?
500
Last and most important step in Receiving Feedback Effectively
What is thank the person who delivered it?
500
Perceived as YELLING and should be avoided.
What is typing in all caps?
500
The name of the site we created to improve communications within our team
What is UW Team Wiki?
500
Maximum Coverage A and Underwriter can approve
What is 1 million?
500
The department employee who won a trip to summer camp by selling the most Girl Scout Cookies?