Data Deep Dive
This dashboard shows you the # of messages completed by the MIST MA
User IB Activity
Involves the practice of seeing the actual work
What is a Gemba Walk?
MA
Medical Assistant
This dashboard shows you # of average touches per message type
Request Touches
This is involves the identification, documentation and replication of the current best practice(s) in an organization (i.e., finding the best process and doing it the same way every time)
What is Standard Work?
PSR
Patient Service Representative
This dashboard shows you the volume of messages received into a targeted pool
Pool Info
Tool that supports the business principle of ALIGN in Lean Management System
What is Leader Standard Work?
MIST
Multidisciplinary In Basket Support Team
This dashboard shows you the message cycle time
In Basket Times
This is a short meeting between leaders and their teams, usually taking only about 15 minutes, conducted by the team leader before the start of the day or shift.
What is a Huddle?
APC
Advanced Practice Clinician
This dashboard shows you Pajama Time Trend
In Basket Stats
Tool that uses a structured approach to learn to see and fix waste.
What is A3 report?
HME
Health Maintenance Exam