Operations
An online scam used to fraudulently collect your personal information
What is phishing?
Three points of contact must be used at ALL times when using this safely
What is a ladder?
A charitable benefit established in 2020 which strives to make a positive impact in the lives of our team members by providing financial assistance to those who have experienced a financial hardship due to unforeseen circumstances.
What is the Mister Cares Foundation?
Employees must stay within this designated area to ensure they are always visible to all customers
What is the WOW zone?
This item is required to be completed and authorized by 2 managers before the 27th of every month by 8 AM
What is the Chemical Inventory?
A digital page found on Mister Connect used to respond appropriately to injuries, regulatory agency visits, and similar events.
What is the Escalated Issues Packet?
Rotation of this specific piece of equipment goes in direction of vehicle travel
What is the wraps?
MITs must take these courses to graduate the program
What is OLP 1,2,3?
Customer feedback portal via Mister Connect that has since replaced Market Force
What is HubSpot?
SHINE Mondays are weekly leadership meetings held on Monday mornings. What does SHINE stand for?
What is Schedules, Hiring, Information, Needs, Evaluations?
The five elements that contribute to the production of a clean and dry vehicle
What is Timing, Temperature, Chemistry, Friction, & Water Quality?
If your mirror down sprayers are not functional, these two items need to be checked
What is the inline filter and foot valve?
This item is required to be completed when the manager on duty believes an employee has violated the Drug & Alcohol policy
What is the Reasonable Suspicion Checklist?
When diffusing a difficult customer complaint, the acronym L.A.S.T. is used as reference to remain structured. What does this stand for?
What is Listen, Apologize, Solve, & Thank?
A monthly report showing all expenses and transactions charged to a store. This needs to be audited within 24 hours of its release
What is the AP/Non-AP Subledger?
Welcome to Mister Car Wash! All-important journeys begin with first steps, and this______will be your road map to success.
What is the Training Schedule?
This item is exposed to tremendous force and needs to be checked weekly during Preventative Maintenance nights
What is the chain?
A report that shows the number and rate of employees who left an organization in a given Period.
What is a Turnover report?
The Unlimited Wash Club is a membership service in which members can enroll in to receive unlimited washes for a set monthly fee. What year did the UWC first launch?
What is 2003?
Pictures and detailed descriptions need to be added to this item.
What is a Maintenance ticket?
EBITDAR is a statistic that represents the bottom-line profitability measure of a location. What does EBITDAR stand for?
What is Earnings Before Interest Taxes Depreciation Amortization & Rent?
This device takes an analog input from the HECO Pulse and converts it to a digital output
What is the HECO Speed Control Box?
All new hires on their first day should be enrolled in this, as well as all employees.
What is Mister Connect?
This report is used to identify how many UWC members left the program
What is the churn report?
A minimum of 6 of these should be completed every day.
What is a tunnel walk through?