Customer Service
Bonds
Court Dates
Tags
Mystery Mix
100
On the first ring
What is when should the phone be answered
100
Let me gather some information from you first
Do we do 2 percent bonds
100
Before the defendants court date
What is the time in which we must file an AFS
100
Weekly
What is when tags should be updated
100
When late or calling off
What is the ONLY REQUIRED time to CALL and NOT text manager
200
Warm smile and gentle approach
What is Professionalism
200
1,500
What is fifteen percent of 20,000
200
Document stating we are getting sued
What is a Nisi
200
Autodraft
What is sadly the most under used tag
200
ASK
What is the response to what to do when in doubt
300
H.O.M.E.
What is a resource for MBB customers
300
Traffic ticket Prostitution Jp Immigration Over 30k
What is bonds we do not write without management approval
300
Sentenced / jail or probation Dismissed/closed FTA
What is the outcome of a court setting
300
Nisi and Immigration
What is the name of 2 tags that never get removed
300
2 to 5 minutes
What is managers response time for urgent situations.
400
15 minutes
MBB's goal for writing bond
400
5
What is daily bond writing goal per shift
400
This status mean we can get sued
What is a bond forfeiture
400
Nisi
What is the tag that has the most clients listed
500
When a customer has a request
When should a manager be notified
500
Broderick Ross
Who is the client with the highest amount of open liability
500
Bf fta bi
What are possible outcomes when a client miss court
500
Never
When should a tag be deleted
500
Know your job do your job Follow up follow through Let us get you out and keep you out Changing the way we do bail
What are company phrases or mottos
M
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