What should I be doing?
The first thing we need to restock is
Ice Creams
When do we wash our hands and for how long?
Before we start working, after any cleaning task (besides wiping the counters BHC), after using the restroom, any times our hands are soiled.
The checklist binder on the counter or in the cabinet directly next to the register
How is mop water made?
2 green mop pods, yellow bucket with water
1 green mop pod and a grey bucket for slosh
Anatomy of a perfect garbage can is:
Crack in back, no bag showing, perfectly clean, label front and center
There are no customers waiting, what is the first thing I should do?
Clean the dining area
DON'T forget the counter where customers order!
In the dipper well or on a piece of wax paper you have gotten out and set it on.
NOTHING else is a food contact surface (counters, tables, sinks, etc).
What should you have with you when working on a closing task?
Cleaning mop sink includes?
Spraying out all mops brooms AND dust pans
Cleaning the machine
Plugging in machine batteries
The big trash bags on the left are only for?
The rolling trash can, ALL other cans get the small bags
What 3 letters structure our day and what do they mean?
CCR
Customers
Cleaning
Restocking
Bleach: 1 capful, water to the liter mark
Dish Sanitizer: 8 BLUE steramine tablets 2/3 full of water
What should you do if you're closing and a customer is going to wait longer than 30 seconds
Stop and serve!
Magic erasing the crayon marks
Apron!
The dining area is already clean, what should you do if there are still no customers?
Clean behind the counter, especially around the dipper wells!
Brought back to the 3 compartment sink to be cleaned.
If you forget how to do part of a closing task after having been trained on it, what are the steps you should take?
Check your checklist if the answer is there, then ask a team leader or manager if you're still not sure
What is one task that cannot be done before we close on floors?
Mopping bathrooms/walkways
Bathrooms are cleaned using what two chemicals? Which are used for which surfaces?
PPP (Porcelain Purell Plastic)
Windex anything silver or glass!
From 11am to 10:30 PM what is the number 1 priority for all team members working?
CUSTOMERS!
If a blender, shake cup, lid, or scooper falls in the front sink what should you do? Why?
Take to the 3 compartment sink to be washed through. It is now a dirty dish because we wash our hands there.
Who is ultimately responsible for ensuring your checklist has been marked off and completed the way you were trained?
If a guest comes in and would like to sit in the section you are currently sweeping and mopping (or you've already swept and mopped) What should you do?
Allow them to sit down, and make sure that you are allowing them to enjoy their ice cream.
Clean out the trash cubbies!