Verification
When dealing with a member over the phone what is the first thing you should ask your member?
Member Identification Code
What are our three Rewards Cards
Infinite, Gold and Cashback
What does GMP stand for?
Group Mortgage Protection
What reason would you decline a POA?
Incomplete docs, altered, not original, not the member or attorney presenting the doc
What is the limit to send Inder a referral?
100-250k
How many questions can a member get wrong before they need to be referred to the branch in person
3
How many welcome points do you receive with our Infinite card and Gold card
15,000 and 5,000
What Insurance coverage would provide a monthly benefit to your member?
Disability
What is the interest rate on an ODP?
18%
When tracking a term deposit in CRM, what do you select if the money that funded the term came from a chequing account with funds greater than 30 days?
Renewal - YES and existing funds
If a member knows their MIC do they need to be asked additional questions?
Only if they are requesting an online banking password change. They would need to provide their MIC and answer one profile question
What are the different point values per purchase on our infinite card
3pts per $1 on grocery
2pts per $1 on dining and entertainment
1pt per $1 on all other purchases
At what age does Critical Illness coverage cease?
75 - but max issue age is 59
What is the minimum Beacon a member must have to qualify for a $1000 ODP
650
How long do we guarantee term deposit rates?
BONUS- (bragging rights) what is the rate guarantee time frame for rates approved from treasury?
14 days
BONUS: one business day from date of Treasury's quote
How many questions does a member need to answer correct before proceeding with transaction request over the phone if they don't know their MIC?
2 - one from the transaction based questions and one from the profile based questions
What is the annual fee on our cashback card
0
Which product is a pre-requisite to Critical illness
Life
What makes a POA an enduring POA?
The POA document must have a clause that states that the POA may be exercised during any subsequent mental infirmity
What is required from a member for a change of business signers?
Meeting minutes and New signer form completed for all members (new and remaining on account)
In order to do an online banking reset for a member over the phone who does not know their MIC, how many questions does the member need to get right?
3 (1 from transaction based and 2 profile)
What card is no longer offered for sale as of Jan 31 2023?
Travel Rewards Gold
On a creditline, what is the limit a member can apply for before needing to answer health questions?
50,000
What form is required when setting up POA?
Declaration and Indemnity agreement
What is the minimum beacon required for a new account to be opened without Management approval?
600