Buffer Errors
How do you know if Buffer is connected?
Follow these steps:
1. Impersonate client
2. Settings
3. Social Accounts
4. Hover and check
My client is not approving content, what do I do?
Hold off content and email at least 3 times before the next deadline while cc'ing Jess & Laura. If they have still not approved, then message Jess & Laura to take over and guide you on whether to create more content or hold.
How do I find the colours & fonts on my client’s website?
Colour image picker & "inspect"
My client has an unpaid invoice notice on their account, what do I do?
Stop content creation and message Laura/Jess!
Where is the standard placement for a logo?
bottom left (other answers: corners, top/middle, bottom/middle)
How do you select the correct Buffer profiles?
Hover over the profile, click the correct one, click save. BONUS* for Twitter it will open the profile in a new tab.
My client is asking me to re-do a batch of content entirely, what do I do?
Typically we will not re-do an entire batch of content. Simply explain that you are happy to make any edits to the content, but we can't re-do entire graphics. IF and only if they are insisting, then pull Laura in to make a call on what to do.
My client has no brand guidelines & no assets, what do I do?
There are multiple correct answers for this, but pulling pinterest inspiration is always an easy way to get an idea for what they like and don't like.
My client wants to cancel their account, what do I do?
Direct them to cancel in the dashboard under the billing tab!
What are 3 characteristics of a good graphic?
clean lines, nicely spaced, complimentary colours, engaging text, no spelling errors.
If you get a Buffer bounce back, where do you go to troubleshoot the problem?
LOGS!
My client is asking me to add additional posts outside of their plan., what do I do?
What settings do I need to check before adding content?
BUFFER!!!! Post dates, timezone, and emails attached.
My client doesn’t know how to set up their whitelabel, what do I do?
You can direct them to help.mixbloom.com OR loop in Laura to assist!
My client is concerned about engagement on the posts, how can I help?
Solve this error: "Oops! The provided access token is expired"
Follow these steps:
1. Settings
2. Social Accounts
3. Connect
4. Continue with account in use
5. Select channels and click continue
My client is scheduling content ahead of their plan and now it looks like they have no content for the rest of the month.
Explain to the agency when their next batch of content will be and walk them through the content delivery deadlines.
When I go to email the agency, the end client’s contact info is popping up.. what do I do?
Remove their email and reach out to the agency to explain how our notifications work.
My client’s buffer is not connected to the dashboard, what do I do?
Reach out and explain why we need Buffer and ask for them to connect it!
My client didn’t like the first round of graphics, now what?
Laura is a great resource for brainstorming!! Get some clarity on what they liked and didn't like from the content and try again :)
Solve this error: "Woops, we can't queue more than 10 posts for that profile!"
This generally happens when a client is on a free plan on a buffer and tries to queue more than 10 posts.
1. Login to Buffer
2. Check the reason for the full queue
3. Email the agency and explain that upgrading their Buffer would be a good option to resolve.
My client is asking WHY they need to give me their Buffer login and why they can't just add us to their Buffer agency account.
The correct answer is we need to have their login to directly connect it to the dashboard so that we can post out content anonymously. We do not want to be added to their team because we would then have hundreds of notifications from posts going out successfully.
My client is having difficulty understanding and adhering to our processes, what do I do?
Try explain our processes clearly over email and cc Jess/Laura. If you are still having issues then reach out to Laura to step in!
My client is saying that the posts are going out at the wrong time, what do I do?
Check their post settings, check logs, check buffer.
My client doesn’t have a website or information to work off of, how do I make the content Interesting?