Product Features
Parts & Sizes
Cleaning & Care
Troubleshooting
App & Usage / Operation
100

Which Elvie product is a manual, in-bra pump?

Elvie Curve

100

List all Elvie Pump breast-shield sizes.

21 mm, 24 mm, 28 mm

100

Max boiling time for Nipple Cushion?

5 min

100

A common reason the Curve loses suction.

Valve hole blocked or improper fit

100

Can the Elvie Pump be used while charging?

No

200

Name the product that uses SmartRhythm modes.

Elvie Pump

200

How many bottles are in the Elvie Pump double set?

4

200

Dishwasher-safe Elvie product?

Curve – top rack

200

One top call driver for the Pump related to sound.

Pump making noise

200

How long does a full Pump charge take?

About 2 hrs

300

What’s the max capacity of Elvie Curve?

4 oz / 120 ml

300

What part of the Curve lets you release pressure?

Valve

300

Rinse time after washing Nipple Cushion?

10–15 sec

300

First step if the Pump app won’t connect.

Check Bluetooth & app version

300

Which app feature allows remote pump stop?

Timer Stop Feature

400

Which product comes in 15 mm, 17 mm, 19 mm sizes?

Nipple Cushion

400

Which feature in the Nipple Cushion prevents tunnel blockage?

Castellations

400

Which Elvie product’s hub must never be submerged?

Elvie Pump

400

If Nipple Cushion leaks, what should be checked?

Fit and seal / correct size

400

How do you create natural suction with the Curve?

Press the silicone pouch

500

Name two words used to market the Elvie Pump’s unique design.

Smallest, Quietest, Smartest

500

Serial number format for Elvie Pump hubs?

XXXX-0000

500

Name two alternative sterilization methods for Nipple Cushion.

Microwave, steam, or cold water

500

Path in Sprinklr to find product guidance.

(Smart Widget → Show All → Search “All Guidance for Elvie…”)

500

Which SmartRhythm mode is best for heavier milk flow?

Express and Collect

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