What is the most important piece of information while interacting with a customer?
name exchange
100
where can you find the emergency response flip charts?
Loss prevention awareness board and cash wrap
100
what is the correct way to fill out a charge send?
everything must be filled out, it needs to have the customer,s signature and the manager's signature . Never indicate signature required unless requested by the customer.
100
What are the two things that all items in the store must have ?
a sensor and a price tag
100
where do we meet in case of a fire ?
the light pole next to banana Republic
200
what is the first thing that you need to do while ringing a customer up?
capture the customer's information
200
What is the ADA pin pad and how do you use it?
Americans with disabilities act, the pinpad is adjustable.
200
where is the designated damage area?
in the back room next to the network cage
200
all watches must always be organized by?
style number
200
how do you respond to suspected counterfeit currency ?
always use the pen to detect it, check water marks the feel of the paper and the serial number
300
How do you answer the telephone promptly?
Thank you for calling Michael Kors this is .... how can i help you?
300
employees personal items must be ....??
locked at all times
300
how do you properly fill out a damage tag?
store name, store number , reason , date style number .
300
all watch vitrines and cabinets must be ?
locked at all times
300
how do you properly lift a box?
with your legs not with your back
400
where is the pos flip chart and what do you use it for?
second drawer in the middle of register 3 and 2 , this flip-chart has all the functions for the pos usage.
400
what are two things that you need to have when making an employee purchase?
manager signature , employee signature and it has to be under the house.
400
what is the longest we can hold merchandise ?
1 day sale items, 2 days regular price merchandise and 1 day for employee holds
400
what are the standards to taking out the trash?
it has to be done during business hours, use clear bags and the trash has to be checked by a manger.
400
how do you properly open a box?
always away from you and others
500
Fitting rooms must be.....?
locked and supervised at all times.
500
What is the most current safety and loss prevention topic?
store self audit
500
how do you ring up eyewear and sunglasses when they do not have a pice tag?
look up the style number mk-2345
500
how do you use a fire extinguisher?
PASS pull aim shoot swift
500
how do you respond to suspected shoplifting?
always with customer service, never acuse anyone .