MedConnect Functionality
What are the benefits of the note hyperlinks on the provider view?
One cick access, ensures the provider selects the correct note type and template
What are the necessary steps to take if you can not meet a deadline?
Communicate with your team lead and the individual who set the deadline, in advance of the deadline.
What tool is used to log coaching interactions and when are they due?
Cerner Advance, COB the 7th of each month
What do you do if you receive an Optimization request in the support inbox?
Process it and reach out to requestor to advise them the correct process to folllow for next time
A ER to auto-refresh comes into the inbox how do you process it?
Reach out to requestor, let them know this is being addressed on the future road map. Update worklog and close the request with a status F1: No action required/addressed on future road map.
What is the importance of selecting the performing location on radiology orders?
Ensures that the order is sent electronically, and that we receive the result back via the interface
When is your mileage report due to your team leads?
The first Friday of the month
What tool allows PI's to review the actual steps that led up to an error?
Smart Auditor
What is the close-out process when you are on call?
See the request through and/or provide a proper hand off
When assigning a optimization request, what are the two indicators you are looking for to ensure you have selected the correct user?
Color block, network ID structure
Name 5 user preferences that improve efficiency for documentation, ordering and chart review.
splitting dyn doc components
setting problems to "this visit and chronic"
customizing component (moving, adding/removing)
color coding QOC's
adding favorite folders face up
adding/removing/reorganizing mpage tabs
rearranging columns
updating look back options in result review
What is the deadline to add to the MedConnect Optimization communication and where is the file located?
Every other Friday at 12:00pm
Sharedrive > Optimization Folder > Communication Folder
When a SR needs to be opened, what file is requested to accompany the SR?
MTA file
What are the 5 responsibilities of the on call PI?
Optimization inbox, Support Inbox, SOM & Hotline, Attend Daily Huddle
What is the proper process when testing a request?
Test the expected functionality, workflow and inverse testing; send results to analyst with screen shots; involve the requestor or council as needed
What is needed to ensure all appropriate charges drop for a provider visit vs a nurse/ma visit?
Provider - Signed office/clinic note, E/M or procedural codes, completed task on the correct encounter
Nurse/MA - Complete Tasks, add Non provider release bill , when applicable the appropriate e/m code and office/clinic note - nurse signed on the correct encounter
When are your weekly provider & staff tips due to your team lead?
The 15th of the prior month
What application is used to identify high opportunity providers and improve their efficiency?
Cerner Advance
What do you do when you receive a question for another PI's site and it lacks sufficient information?
Contact the requestor to get additional details
Name 5 of the request types that require supplemental forms to be filled out?
Mpage, report, smart template, copyright, rule, pharmacy, HIM, custom patient education
What are 4 ways you can customize components by specialty in the provider view?
default components open and closed
order of components
look back filter options
specifity of what displays in each component
drop down options
default settings within the component
How often should you review the optimization site and update your Council requests and review the PI Action List?
At a minimum weekly
What is your web resource that has a community forum, as well as literature on current and future state Cerner functionality?
UCern
What steps do you take when you receive a SOM incident?
Acknowledge, Update status to pending and add a note
What are the 7 actions you must do once testing is completed?
Negotiate a prod date; create education; develop communication; accept the cal invite from analyst; test once it moves to p41; communicate with the requestor, add to the optimization communication