Organizational Culture
Artifacts reflecting values of an organization include
a) Mission statements
b) An office layout with open spaces
c) Shared principles
d) All of these
B) An office layout with open spaces
Of the three main functions of communication within an organization, which one most helps people work towards the same goals?
a) Transmitting information
b) Coordinating effort
c) Sharing emotions and feelings
d) Knowledge of the company's mission
B) Coordinating effort
Carmen is on the company softball team on Sunday evenings. This is an example of a(n) ___ work group
a) Random
b) Designated
c) Formal
d) Informal
D) Informal
Which trait is the most highly correlated with leadership ability
a) Intelligence
b) Narcissism
c) Aggressiveness
d) Skill and ability
A) Intelligence
In the SMART criteria, what does the "S" stand for?
a) Specific
b) Skills
c) Strategy
d) Standards
A) Specific
Firms that are flexible, adaptable, and experiment with new ideas are ___ firms
a) Aggressive
b) Innovative
c) Stable
d) Outcome-oriented
B) Innovative
A downside of office grapevine is
a) Information is not accurate
b) Managers do not participate in the exchange of information
c) The grapevine lacks a specific sender
d) The informal structure hinders communication
C) The grapevine lacks a specific sender
Which stage in Tuckman's group development model is characterized by the establishment of ground rules and operating procedures by group participants?
a) Forming
b) Storming
c) Norming
d) Performing
C) Norming
Being curious, original, intellectual, creative, and open to new ideas describe the Big Five personality traits of
a) Organization
b) Conscientiousness
c) Openness
d) Agreeableness
C) Openness
Your objective is probably realistic if
a) It is easy
b) It is hard
c) It has an open time frame
d) You believe it can be accomplished
D) You believe it can be accomplished
Organizational culture is more related to the POLC function of
a) Planning
b) Organizing
c) Leading
d) Controlling
B) Organizing
a) Jargon
b) Semantics
c) Company initials
d) Slang
A) Jargon
Coming up with a new marketing slogan is what type of team task?
a) Production
b) Idea generation
c) Directing
d) Problem-solving
B) Idea generation
When leaders make decisions alone without involving employees in the decision-making process, they are using
a) Laissez-faire decision making
d) Participative decision making
c) Autocratic decision making
d) Democratic decision making
C) Autocratic decision making
Examples of measures used in objectives include
a) Staff morale
b) The economic environment
c) Stock price
d) New product development
C) Stock price
"People are generally dishonest" is an example of a cultural
a) Orientation
b) Artifact
c) Value
d) Assumption
D) Assumption
What is a criterion often used in deciding whether or not to filter a message?
a) Status
b) Month of the year
c) Time available
d) Knowledge and perception of speaker
D) Knowledge and perception of speaker
What kind of roles help to make groups feel more cohesive, and less likely to suffer from social loafing or group think?
a) Production-oriented roles
b) Boundary-spanning roles
c) Social roles
d) Task-oriented roles
C) Social roles
Expectancy theory suggests individuals are motivated when
a) Effort leads to high performance
b) Rewards lead to high performance
c) Rewards are expected
d) Low effort will be rewarded
a) Effort leads to high performance
Which question should be addressed to determine whether your objective is measurable?
a) What do I want to accomplish?
b) How will I know when it is accomplished?
c) What are the requirements and constraints?
d) Who is involved?
B) How will I know when it is accomplished?
What characterizes a strong organizational culture?
a) Embraces change
d) Outperforms competitors
c) Gives daily communication and feedback
d) Shows consensus among employees on company values
D) Shows consensus among employees on company values
Active listening involves
a) Taking time to understand the points being made
b) Interrupting the sender to clarify what they're saying
c) Multitasking during communication
d) Refraining from asking senders any questions about their message
A) Taking time to understand the points being made
The superintendent of the school district wants to emphasize a new focus on diversity and inclusion by writing a new mission statement for the district. She is engaged in the ________ task role
a) Creator
b) Contractor
c) Communicator
d) Calibrator
A) Creator
Which tool is used by transformational leaders to challenge organizational norms and status quo, and encourage employees to think creatively and work harder?
a) Contingent rewards
b) Management by exception
c) Intellectual stimulation
d) Religious inspiration
C) Intellectual stimulation
The timing for a performance evaluation should coincide with
a) The company's fiscal year
b) The employee's annual pay raise
c) The company's annual budget process
d) The needs of the employee and the organization
D) The needs of the employee and the organization