Grievances
What form can a resident use to report that they did not receive a hard boiled egg, again at breakfast?
Grievance form
Anger is what type of emotion?
Secondary
Body language, eye contact
Communication type with no words
How long do grievances need to be kept by a facility?
Two years
Taking the anger (feeling or emotion) into action = behavior
Aggression
Why is it important to find the root cause of a behavior?
To find an unmet need
Who can fill out a grievance forms?
Anyone
Lack of remorse
Antisocial personality disorder
What is a safe distance
2 arms lengths
Where are the grievances form located?
Outside smoke room door; HUC drawer on both floors; Outside the 2nd floor nurses station
Uses others for their own needs
Narcissistic
30 second rule
Engage in conversation prior to starting with task
Name of maintenance reporting tool
Tels
Blaming others for everything
Borderline Personality Disorder
The longer the upset resident talks the...
least likely to become aggressive