Grievances
What form can a resident use to report that they did not receive hard boiled eggs again at breakfast?
Grievance form
Anger is what type of emotion?
Secondary
Communication with no words is...
non verbal communication - hand gestures, body language, eye contact, posture
How long do grievances need to be saved?
Two years
Taking the anger (feeling or emotion) putting into an action = behavior is demonstrating..
Aggression
Determine the root cause, is finding the .....
An unmet need
Who can fill out a grievance forms?
Anyone
Lack of remorse is known in which personality disorder?
Antisocial personality disorder
What is a safe distance
2 arms lengths
Where are the grievances form located?
Outside smoke room door, HUC drawer on both floors, Outside the 2nd floor nurses station
Uses others for their own needs is in known in which personality disorder?
Narcissistic
30 second rule should be use before
Engage in conversation prior to starting with task
Name of maintenance reporting tool
Tels
Blaming others for everything is displayed in what personality disorder?
Borderline Personality Disorder
The longer the upset resident talks the...
least likely to become aggressive