Personal Space
Personal Space
What is the area around an individual in which others are not expected to intrude?
This is ,on average, the amount of time one should be looking at another when they are speaking.
What is the percentage of time we should look at the person when they are speaking?
45 degrees
What is the proper angle to be standing when dealing with an upset or angry person.
1 - Anxiety 2 - Verbal Aggression 3 - Physical Aggression
What is the Three Stages of Conflict and Management?
1 - Ignoring Another Person 2 - Pretending to Listen 3 - Selective Listening 4 - Attentive Listening 5 - Empathic Listening
What is the Five Levels of Listening?
A minimum of 4 feet
What is the recommended distance to stand in order to be able to react when talking to a upset person?
60 to 70%
What is time you should look at the person when YOU are speaking?
When multiple people place themselves in very close proximity to a person.
What is Surround Cornering?
Conflict is a result of
What is "Unmet Expectations" or "Unmet needs"
This Enhances learning of new skills, eliminates ineffective skills and Improves both physical performance and confidence.
What is Mental Conditioning?
Cultural Differences, Upbringing, Habitat, Environment, Age, Gender and Physical Impairments.
What are things that effect and influence a persons personal space?
The term that refers to when people instinctively look where they intend to strike prior to striking
What is a "Target Glance?"
Always believe the non-verbal messages
What is "if there is a discrepancy between verbal and non-verbal messages?"
90% of this is related to past experiences
What is "Conflict?
This can interrupt an individuals focus or intent, can cause them to submit due to fear, acts on one or all of the five senses and can help give you an exit.
What is a Diversion?
Three Feet
What is the average personal space to the front?
What an upset person is probably doing when they appear to be looking though you and not at you.
What is De-humanizing?
what allows us the introspection to predict the behaviors of another
What is "Intuition" or "Gut feeling"?
Frustration, Anger, Fear, Hate, Disappointment, Sorrow, Jealousy, Distrust of Authority can all triggers this reaction
What is "Anxiety?"
The Technique referred to by switching out with another staff member when attempting to de-escalate an individual.
What is the "Substitution Technique?"
6 feet +
What is the recommended distance to stand when dealing with a Verbally Aggressive Person?
This is the percentage of communication that is non-verbal.
90%
Pointing of the finger and Staring to yell and shout.
What is escalating into the Emotional Confrontation stage
The formula necessary to successfully react during a stressful or threatening situation
What is "Plan + Identify + Act"
You are attempting to do this by following the below two steps: 1 - Deep Breaths 2 - Positive Self Talk
What is "Ways to Break the Stress Feedback Loop?"