Tunnel
We engage this in order to stop our track and functions in the tunnel
Double or Nothing?
E-Stop:
Double or Nothing: How many E-Stops are located throughout our wash, AND where are there?
You go here if you get chemical in your eyes
What is the eye wash station (located by the washing machine)
Towels in towel cart should be stacked ___ high.
What is 3.
A car pulls up to the wash, the first thing a prep should do is.
What is smile and wave.
Once employee is clocked in, phone should be placed in:
What is secured in your locker or vehicle?
This pushes behind the tire of a car to push it through our tunnel.
Double or nothing?
What is a roller?
Double or nothing: Can it pull directly behind a front tire? Explain why.
Keeps tension on the chain
What is Chain Tensioner.
Memberships are aloud ____ car(s) per membership.
What is 1.
How many no's do we get when attempting to sell a membership?
what is 2
Example... Wearing safety glasses, earplugs and boots while prepping
What is PPE (Personal Protective Equipment)?
During down-time (in between or after cleaning cars) list at least 5 things we could do:
(Preps/Management)
- Walk the tunnel (pick up trash, ensure tunnel equipment working properly, make sure cars are making it through, inspecting functions)
- Perform daily cleaning tasks
- Spray down tunnel
- Interact with customers in lot (offer to spray floor mats, wipe down their car, offer a towel, etc.)
- Grab towels from towel returns
- Check vacuums
- Pick up trash in lot
- Walk backroom (Check chemical levels, deliver clean towels to SC's, etc.)
What is our cleanest water?
Double or nothing?
What is R.O water.
Double or Nothing: Explain why RO rinse is important. What does it prevent?
First thing you say when someone comes to booth lane is.
What is Welcome to Club Car Wash
Customer complains about bugs on her car after her wash
double or nothing: Customer goes through wash then it rains, comes back a hour later and demands a wash
what is give her another wash
What is don't give her a wash
When Was Sedilla's Club CarWash built
List every retract and what they do
Full-Wrap: Retracts our wrap brushes from touching the front, back, and sides of vehicles.
Hitch: Retracts our wrap brushes from touching the backs of vehicles.
Grill: Retracts our wrap brushes from touching the fronts of vehicles.
TireBrush: Retracts our tire brushes.
TireShine OFF: Retracts our tire shine brushes.
Open Bed: Closes blower stargates before the truck bed
Sienna Van: Retracts both the tire brushes and tire shine brushes.
Name at least 5 of our equipment in the backroom
Double or nothing?
- Air compressor
- Hydraulic pack
- Water heater
- Arimitsu pump
- Berkley pump
- Air dryer
- Booster pump
Double or Nothing: Out of what you listed, explain what they do or what the are used for?
The fast lane is known as ____.
Double or Nothing: Why is it known as this?
SAL
Semi-Automatic Lane
A angry customer complains about their wash, insults you, and is causing a scene
What is get a manager, Management- deescalate the situation, offer a new wash/deal with customer, make sure not to ruin any other customers experience,
What was Club CarWash's first name?
Situational: Jammed Roller
Double or Nothing?
Push E-Stop, ensure the customer off of the plate and pulled up far enough, turn air tensioner off, grab a crowbar and hammer, pry chain back and hammer roller back down towards plate, pull E-Stop
Double or Nothing: Explain how to perform chain off roller situation
What are the 3 main components that make up Ceramic? (Ceramic X3)
- Ceramic
- Drying agent
- Silicone
List all 4 washes, single wash and membership price and differences between the washes.
Rookie: $10 $22 Most basic wash single soap single rinse.
VIP: $15 $30 Rookie + wheels and tires.
Elite: $20 $35 Vip + underbody, triple foam soap, scent, tire shine, and hot wax.
MVP: $25 $40 Elite - hot wax + ceramic.
The store is down (sc) what do you do
(Preps) what is your job?
(Management)- A bad storm came in we have no power what do you do?
what is talk to customers and put cones out
What is help management fix the issues
What is alert the Gm/Area/Regional, then troubleshoot our power situation, check different kinds of power, identify any issues, keep management posted, ect...
Club CarWash is how old