Product
What are the Spectrum Mobile Device Brands that we offer
Apple, Google, Motorolla, LG & Samsung
This Line of Business is a prereq for Spectrum Mobile?
Business Internet
What 2 ways can a customer buy a phone?
Pay in Full or 24 month installment plan
What is needed to verify if the BYOD is compatible with our network
IMEI
If you sell a mobile (1 line) that is not on your leads list and install less than 15 psus, how much do you make for that mobile sale?
$0 (if it was on your leads list you would make $100)
How much is the Spectrum Mobile Protection Plan?
$12.00 per line
Spectrum Mobile customers who disconnect their other Spectrum Internet services will be charged how much more?
$20 per line
What are the names of the 2 phones that are 5.00 a month to finance.
Motorola Moto E & Samsung Galaxy AO2s
What is the SOP for mobile
one mobile activated per month or a rolling average of one per month for 3 months.
What address does the phone get mailed to?
Business Internet service address
What is inserted into the phone to connect you to our network
Sim Card
This check involves a soft inquiry on the customer's credit
External Credit Check
Can you change from BTG to Unlimited Data at any time?
You can go up during the month but not down until your billing cycle is finished
When the customer opts for the 24 month payment plan, what does the initial payment cover? (4)
first month of service, first payment of phone, $10 activation fee & taxes for device
How much is a Quad Play including WIB, by the GIG, 200MB internet, TV Esst, WIFI, Business phone and 5.00 phone?
$136.95
What is the least expensive IPHONE we Offer
Iphone SE- $16.67 per month
Can you sell mobile to a national account or Enterprise customers?
NO
How many gigabytes does unlimited data start to throttle
20 Gigabytes
What is the most efficient way to enter an order?
Mobile Buyflow
How many days after shipping does it take for a phone/sim card to go into billing?
7 days if not activated sooner
What is the most expensive IPHONE we offer
Iphone 12 PRO MAX- $45.84 per month
Where can you find the status of your mobile orders?
Zendesk, COIN, Callidus
How do we require a customer to pay their Spectrum Mobile Bill
Autopay
What should you tell every customer to be on the lookout for after the order has been processed?
Fraud Verification Check Email
How much is the Apple IPAD Pro 12.9 screen per month financed?
starting at $54.13 a month