By the Gig
The cost of the By the Gig plan
$14
The cost of Unlimited
$45
The cost of Unlimited Plus
$55
What are features and benefits
Feature- specs about the product/service
Benefit- how the feature helps the customer
The plan we always offer first
By the Gig
What happens when the customer goes 0.1gb over 1gb
The customer automatically gets charged $14
The point at which we suggest the customer upgrade from By the Gig to Unlimited
After they use 3gb in one month
Who might request Unlimited Plus
Customers who use a lot of mobile data
(Answers may vary)
One feature and benefit of mobile for people who live in big cities
Nationwide hotspots and not having to use as much mobile data
(Answers may vary)
What are the brands of phone we offer?
Apple, Samsung, Motorola, and Google Pixel
Discovery question for By the Gig
"Do you find yourself connecting to wifi or mobile data more?"
(Answers may vary)
Discovery question for Unlimited
"Do you travel a lot?"
(Answers may vary)
Discovery question for Unlimited Plus
"Do you live in a more rural area?"
(Answers may vary)
A feature of Unlimited Plus
30gb before throttling
Nationwide Hotspots
(Answers may vary)
What information do we need from a customer who wants to BYOD
IMEI number
Who would By the Gig not be the best plan for
Customers who travel a lot
(Answers may vary)
The throttling cap for Unlimited
20gb
The throttling cap for Unlimited Plus
30gb
A benefit of the $14 By the Gig plan
Only have to pay for what you use
(Answers may vary)
The speed of mobile data after throttling
The throttling cap for By the Gig
5gb
The cost of Unlimited if the customer cancels their Internet services
$65
The highest data speeds the customer can get with Unlimited Plus
Up to 20gbps with 5G
Finish the statement: "With unlimited talk and text, you will be able to..."
"call and text your grandkids as much as you want without having to pay more."
(Answers may vary)
What do we do if the customer is still paying off their phone
Figure out how much they owe on the phone, figure out how much we're saving them, and see if they can get the phone paid off faster