Acronyms
Meaning of BYOD
What is bring your own device?
First step to take if phone will not power on
What is plug into power supply to check for charge?
Brands of phones available for purchase under Spectrum Mobile
Launch date for Samsung BYOD
What is April 18th?
Location of daily checklists for Mobile Stores
What is Online Store Portal?
Meaning of IMEI
What is International Mobile Equipment Identity (serial number used to track mobile phones on inventory)?
Name 2 options to review if customer has problems with limited storage
What is
1. Google Drive
2. iCloud
3. Expandable memory SD card (for Android device)
Time frame for return/exchange eligibility
What is 30 days from ship date?
Method to determine for certain if phone is eligible for use on Spectrum Mobile
What is scan IMEI into Gateway at point of sale?
Charge per minute for WiFi-calling
What is free in United States?
Meaning of CDMA
What is Code Division Multiple Access (type of phones to be used on Spectrum Mobile network)?
Website that has resources for troubleshooting
What is Zendesk Articles or Online Stores Operations Portal?
Name of the area in the store where all mobile interactions should be starting/taking place
What is the "Red Zone"?
Name 5 models of iPhones accepted to bring from other carrier
What is
1. iPhone SE (Verizon, AT&T, T-Mobile)
2. iPhone 6S/+ (any carrier)
3. iPhone 7/+ (Verizon, Sprint)
4. iPhone 8/+ (any carrier)
5. iPhone X (any carrier)
6. iPhone XS/Max (any carrier)
7. iPhone XR (any carrier)
Storage sizes for iPhone XS
What are 64, 128, 512 GB?
Meaning of LTE
What is Long Term Evolution (current mobile communication standard for data)?
App that can be used to remotely locate, lock, and wipe phone
What is Pocket Geek?
***DAILY DOUBLE***
How many points do you want to wager?
Name 9 discovery questions on mobile side of House Tool
Name 2 Samsung devices eligible for BYOD
What is
1. Galaxy S8/+
2. Galaxy S9/+
3. Note 9
Monthly installment rate for AppleTV
What is $7.50/mo?
Meaning of GSM
What is Global System for Mobiles (type of phones used on other networks NOT eligible to be used on Spectrum Mobile network)?
Name 1 option available to customers who forgot their screen lock
What is
1. Samsung devices: findmymobile.samsung.com
2. iPhone devices: delete device on iTunes account
3. LG devices: Android Device Manager
Rate for sending text messages from USA to any international countries
What is free?
Process for unlocking a phone purchased through Verizon
What is all Verizon 4G phones are unlocked?
Procedure for handling emergency situations (from huddle led by store leaders)
What is ROLE?
R: Remain calm
O: Obey commands
L: Look for clues
E: Escalate