RR (Find FAQ)
Can you verify my check ?
FAQ Can you verify that my check is legitimate? / Financial Institution check validation.
California, Florida, Japan, and Paris.
What is Locations of Disney Parks.
How to create and escalation?
Escalation tab in FAC->Select type of escalation(General Inquiry)-> First and last name, Phone number->Reason for escalation.
It means no worries
For the rest of your days
It's our problem-free philosophy
Hakuna Matata!
How do you cold transfer a call?
Press consult->Dial phone number->Add to consultation->Transfer.
FAQ Customer requests another Mediation letter and Request Form, letter, or document (i.e., customer states they threw it away, misplaced the original one, etc.) [Verification Required]
Mushu!
What is Mulan's Guardian !
Where can you see the date the check was cashed?
FAC Payment Tab->Eye Icon to the left->Negotiated Date
We got no troubles, Life is the bubbles
Under the sea (under the sea)
Under the sea (under the sea)
Explain how to determine when to use and/or/single payee scripting.
FAC tab->Communication Tab-> Outgoing Mailings->Download payment->View check and determine if it is written in and/or/single payee.
(Double Points!)
FAQ My spouse and I are divorced. / We don’t speak. I do not have documentation to claim the refund on their behalf. Can the check be reissued only in my name? / Can you split the amount and reissue a check to each of us for half? [Verification Required]
Anastasia and Drizella
What is Cinderella's Step sisters.
How do you submit an Inquiry?
Select Phone agent in FAC tab->Select Inquires->Select the plus sign->Select interaction ID->Select if we WT to WF->Who is the complaint from->Who is the complainant->Reason for Inquiry.
Our friendship will never die
You're gonna see it's our destiny.........
You've got a friend in me!!!
When to contact Helpdesk?
Escalation, Consults, Supervisor call.
Double Points (Elaborate more in detail each reason to contact Help Desk.)
(RR search) Talk desk Information
FAQ I received an error message that the documents could not be uploaded/ I received an error message after I hit ‘Submit”. [Verification Required]
Syndrome!
What is Incredibles supervillain.
I submitted my paperwork. can you check that you received it?
Incoming Documents
Married in a hurricane (what a joyous day, but anyway)......
We don’t talk about Bruno, no, no, no
What is required in our phone contacts every time we provide the add-on-product description to the caller?
FAQ Product Worksheet
I didn't cash the check what happens now?
FAQ I received a copy of the cashed check, and it wasn’t cashed by me/or the other payee/any of the other payees. What are the next steps I need to do to get the check reissued? [Verification Required]
Name the 7 dwarfs in snow white?
Doc, Grumpy, Happy, Sleepy, Bashful, Sneezy, and Dopey
How do you submit a reissue request for deceased payee (Single payee) (Name change) (Check for $3,5874) mail request No address change?
FAC tab check reissue request->Who is Requesting A Check Reissue: Non-customer->New Payee - Deceased ETC...->Proceed-> Select send by mail->select (no) alternate address->Submit.
Who is that girl I see staring straight back at me?
Why is my reflection someone I don't know?
Somehow, I cannot hide who I am, though I've tried
When will my reflection show who I am inside?
When will my reflection show who I am inside?
How do you warm transfer a call?
Select consult->Dial phone number->Get Rep on the line-> Add to consultation-introduce the customer->Select transfer.