VTiger
What is the status for someone who you have talked to, they are interested but not motivated to do anything at this point?
Lolu
What features and benefits can be used to overcome test anxiety?
Quizzes can be retaken multiple times
Tests can be taken twice
What is the length of Homeland Security?
Per compliance, what needs to be in your first message?
Introduce yourself as a Military Outreach Coordinator at Martinsburg College.
How much notice do you need to give before requesting time off?
2 weeks
How long do we need to wait to have an inquiry assigned to someone else transferred into your name?
30 Days
Who are we accredited through?
DEAC (Distance Education Accreditation Commission)
2 per credit
When can you respond to negativity in a public forum?
Never!
At how many hours employee start counting as "full time?"
30 hours
What is a vTiger saying we live by?
If it's not in vTiger, it didn't happen!
What feature and benefit can overcome the "no time" hesitation?
100% online and no required log on days
What programs can be funded with Tuition Assistance?
Homeland Security
Human Resources
Project management
Computer Support Technology
Medical Office Administration
Pharmacy Technician
If asked about funding, what are our one keywords to use?
Qualified
6 months tenure
What must we have entered in vTiger that is not a required field?
Duty Station Base Pick List- Your Territory
Last Point of Contact
Outreach Coordinator: Your name
Source Marketing Campaign
Call Notes
What type of outreach do we offer for someone who needs more support in their program from instructor support?
Classroom Messenger
Live Chat
Phone
Email
What programs need approval or NCO or higher for students to take?
Human Resources
Project Management
Computer Support Technology
When can we use the Martinsburg College Logo?
Never unless it's approved
What qualifies as a "canceled by student" appointment?
If an appointment answers and expresses they are no longer interested immediately at the opening of the call; if the appointment answers and immediately expresses that they can no longer take the call but does not confirm a new date/time for their appointment
What are the 9 fields needed to update on vTiger after scheduling an appointment?
Student Status- AOC Sched Int
OG Scheduled Appointment Date
Scheduled Appointment Date
Scheduled Appt Time in EST
Phone Number
Text Opt In Yes or No
Email Address
Program of Interest
Update Call Notes for Scheduled Apt Details
What days and times is Student Services Open?
Hours (Eastern Standard Time):
Monday-Thursday 8:30am-11:00pm
Friday 8:30am-6:00pm
Saturday 11:00am-6:00pm
What is one of the certifications that Medical Office Administration prepares you for?
Certified Medical Administrative Assistant (CMAA) [NHA]
Certified Electronic Health Records Specialist (CEHRS) [NHA]
What is a compliant way to say "self-paced."
You can study and complete your coursework online at home or away, any time of the day or night!
How many days will Martinsbrug College pay for Jury Duty?
Up to 3 Days