Product Knowledge
What fields do we offer?
Medical, Business, IT and Security
How many times can you retake a test?
2 times.
Whats the minimum notice to give your manager to ask for time off?
2 Weeks
What is your beginning-of-day checklist?
Check emails
Check teams
Check-in with students who have appointments for the day
Post to profile/newsfeed interaction (non-MC)
Respond to any messages that are unread
What is the definition of Shop?
Talked to inquiry, they are interested and want to learn more about Martinsburg College.
What programs require a bachelor's degree or equivalent experience?
HR and Project Management
When are they eligible to receive a tablet?
After the second class unless prior approval
How long do you have to respond to an email?
1 Business Day.
What is the compliant way to say the program could be debt free while taking our program?
No cost out of your pocket if you qualify
What do you need to update when you have a successful WT?
Offer Date
Offer Time
WT check box, yes
Call Notes
What jobs are in line with Homeland Security (1 answer suffices)
Transportation Security Officer
Security Officer
Security Guard
Security Attendant
Mission Support Assistant
Who are we accredited through?
Distance Education Accrediting Commission (DEAC).
If someone is already conducted, how long of a time frame for them to be marked as a newly conducted appointment?
What is the verbiage to compliantly overcome the hesitation of "Not enough time"?
As long as you complete your coursework according to the due dates on your provided schedule, you will be set to go!
When can we update the Appointment results?
What programs can be funded with Tuition Assistance?
Homeland Security
Human Resources
Project management
Computer Support Technology
Medical Office Administration
Pharmacy Technician
Resume Building
How many days can you get paid for Jury Duty?
3
What are tasks to do to create lead generation? (Need 5)
Keyword search
Yard sale post
Silent liker
Conversation starter in groups
Story polls
Adding new friends
Direct school post on profile
Interact on non-MC
Whats required in vtiger when putting in an inquiry, but not marked as a required field?
Duty Station
Branch of Service
Highest Education Level
Outreach Coordinator
Source Marketing Campaign
Last Point of Contact
Call notes
What certifications are you prepared to sit for after taking Computer Support Technology? (4 of them)
➢IT Fundamentals -FC0-U61 [CompTIA]➢
A+ Core 1-220-1001 [CompTIA]
➢A+ Core 2-220-1002 [CompTIA]
➢Network+ N10-007 [CompTIA]
When is student services open?
Hours (Eastern Standard Time):
Monday-Thursday 8:30am-11:00pm
Friday 8:30am-6:00pm
Saturday 11:00am-6:00pm
What days is Martinsburg College closed?
New Year's Day
Memorial Day
Independence Day
Labor Day
Veterans Day
Thanksgiving Day
Day After Thanksgiving
Christmas Day
What are all of the prequalifying questions?
Confirm interest in certificate/short term programs
Highest level of education
Computer & Wi-Fi access
Citizenship
What do you need to update when you schedule an appointment?
Update vTiger
Student Status- AOC Sched Int
OG Scheduled Appointment Date
Scheduled Appointment Date
Scheduled Appt Time in EST
Phone Number
Text Opt In Yes or No
Email Address
Program of Interest
Update Call Notes for Scheduled Apt Details