Fees
How much is the M&T overdraft fee?
$15
This system is used to retrieve branch and ATM information.
Branch Locator
M&Ts only free checking account.
EZChoice Checking
Who is the CEO of M&T bank?
Rene Jones
We'd ask a customer for this if they can't provide their card number or account number to locate their account.
Full SSN
How much is our M&T stop payment fee?
$35
This system is used to check monthly statements, and fee statements.
OnDemand
What is the service charge for MyChoice Premium Checking?
$24.95
What is a safe alternative for customers to quickly and easily send money to family, friends, and people they trust?
Zelle
What does the abbreviation Pep+ stand for?
Paperless Entry Processing
How much would it be to send money internationally?
$75
This system is used to change account types. It can also be used to check account history.
Dash
True or False: A statement is not generated for a CD unless it is linked in a combined statement relationship with an M&T savings account.
False (A statement is not generated for a CD unless it is linked in a combined statement relationship with an M&T checking account.)
True or False: After changing a customers address through Know Your Customer (KYC), you can order a new card for the customers account.
False
What is an out of pocket question?
A question we ask a customer in relation to trends on an account
How much is the return deposit item (RDI) fee in NY?
$10
This system houses multiple systems. Usually used for maintenance and/or requesting documents.
Account Servicing
What are two exceptions where the customer would not be charged a penalty for an early withdrawal or closure of a CD account?
Death of Owner
Withdrawal Taken at Maturity
Legally Incompetent
WD is strictly Interest Earned
Bank Error
After ___ months of a customer not performing transactions on a savings account, it is deemed dormant.
35
What is the Transaction Description (TC DESC) for a deposit, and withdrawal?
22 Deposit
27 Withdrawal
How much is the fee for a returned wire?
$35
This system is only used for loan products, or templates to be filled out for abandoned funds.
What is the prefix for a CD account?
3100
__________ is the only credit card with no foreign transaction fee on purchases made outside of the U.S.
M&T Visa Signature Credit Card
If a customer has 4 accounts, how much money can be insured by the FDIC in total?
$250,000