Conflict Management
Communication, structural, and this third category (which includes values, perception, and personality) make up the factors of conflict.
What are personal behavior factors?
"Baked fish will be served for dinner." is an example of this.
What is a statement?
A system of thinking for fast, unconscious pattern recognition
What is System 1?
Creating a "road map" for your troops demonstrates the importance of this.
Establishing expectations.
This article in the UCMJ protects you from forced self-incrimination.
What is Article 31?
"Rewards" and "Resource interdependence" comprise this category of conflict factors.
What is structural factors?
"The baked fish was too dry because it was overcooked" is both an argument and this.
What is an opinion?
This cognitive bias takes a single trait or first impression about a person to define who they are.
What is the halo effect?
Knowing the consequences of not meeting standards is a benefit of establishing this.
What are expectations? :)
Lt Col Snuffy is ordering his subordinates to obey his order saying, "I don't have to explain why -- It's my way or the highway!" His conflict management style is likely this.
What is competing (forcing)?
The two types of negotiation are distributive (zero sum) and this type (seeks solutions).
What is Integrative?
Lt Snuffy is trying to find more refined information using this intellectual standard.
What is precision?
To avoid errors in moral judgement, fairness should be assessed using this principle.
What is the consistency principle?
Before you can communicate expectations, you should probably understand this.
Punitive measures (including judicial and non-judicial) are intended to punish, but these administrative action tools are intended to correct the behavior.
LOC, LOA, LOR, UIF, OSR
Lt Col Snuffy is negotiating with a peer. He says, "we can work together to solve this problem. I'm willing to meet you halfway if you are," demonstrating this problem-solving approach.
What is Settle (AFNC) / Compromising (5 styles of conflict mngmnt)
What is relevance?
This cognitive bias is towards your own ideas or personal beliefs.
What is belief perseverance?
This guideline for establishing expectations include outlining steps, identifying milestones, tracking progress, and capturing results.
What is "plan to track activities within each task"?
This type of follower is independent and capable of high performance but is a passive participant.
What is an alienated follower?
The five conflict management styles.
What is Avoiding, Accommodating, Competing, Compromising, and Collaborating?
The 9 intellectual standards. All of them.
· Clarity
· Gateway to relevant info (elaborate)
· Accuracy
· Adress validity (find out if true)
· Precision
· Refine information (more details)
· Relevance
· How related to issue (why does this matter)
· Depth
· Addresses complexity (root causes)
· Breadth
· Various interpretations (multiple issues)
· Logic
· Makes sense
· Significance
· Most important piece of info
· Fairness
· Gut-check, avoid bias
List the elements of reasoning.
· Purpose (objective)
· Question at issue (right question)
· Points of View (different from another perspective)
· Information, data, evidence (need more info, valid)
· Concepts and Ideas (theories)
· Assumptions (beliefs and values)
· Implications and Consequences (what might the outcome be)
· Inferences (what am I inferring here that is unstated)
The 6 guidelines for establishing expectations.
Understand the importance of expectations, known when and where they are needed, clearly communicate, help subordinates make the connection, seek buy-in, and plan to track activities within each task.
An officer examining the axioms underpinning his logic is engaging in this element of reasoning.
What is Concepts and Ideas?