Intro/Change
Select-Eval-Comp/
Delegation
Motivation/
Planning
Mgmt Process/
Com-Learn-Train
Ctrl-PS-DM/
Leadership
100
Some suggestions for providing "up" pressure on the Change Curve.
What are ceremonialize, form groups, control the rate of change (incrementalism), and short-term low goals.
100
The Peter Principle
What is the model that says people are promoted to the level of their incompetence?
100
The two driving forces in the Confidence Circle.
What are confidence and accomplishment?
100
If the ladder isn't leaning against the correct wall, this doesn't matter at all.
What is efficiency?
100
This is why Borrowed Perception is so important.
What is the fact that most of our learning comes from indirect experiences?
200
The Valley of Despair.
What is the lowest point in the downward trend in attitude and productivity following a change?
200
The ideal option in the Manager Selection Diamond.
What is the concept of "yardstick."
200
The Two Tragedies.
What accomplishing and not accomplishing your goals?
200
Because of this, I want to make sure the books balance in my department. Am I taking in more than I'm paying out?
What is Business Owner Concept?
200
I was having the worst day ever! My boyfriend broke up with me, my car broke down on my way to work, I didn't have time for breakfast, and I was getting the very worst cases assigned to me. I finally snapped and when a client started giving me grief about something that was totally not my fault--I just started giving it back.

But...the story has a happy ending, because I wrote a nice note of apology. Weird thing? My boss didn't give me any credit at all for the unsolicited note I sent.
What is "The Gun?"
300
The Management Definition
What is "the accomplishment of pre-determined objectives through others?"
300
The four steps in the Recruiting Diamond.
What are Picture, Locate, Compare, and Sell.
300
Why Jack Henry doesn't buy Dave Foss a scooter to meet his transportation needs.
What is the Minimum Commitment Rule.
300
Listening to a gifted orator is a memorable experience, largely because of this concept.
What is Psychic Radar?
300
Model-Netics has another way of stating Nike's motto: Just do it!
What is Action TNT?

What do the letters TNT stand for?
400
The four elements of the KASH formula.
What are Knowledge, Attitude, Skills, and Habits.

BONUS: What is the point, or the end result, of the KASH Formula?
400
The two driving forces in the Mobility Circle.
What are competence and mobility?

Which force seems to predominate in your department at Symitar?
400
The Seven Ports of Life.
What are job, family, religion, civic, health, recreation, and self-development?
400
This is the most important point of the Training Diamond.
What is the trainee?

Bonus: What are the other three points?
400
An example of Fallacy of Composition.
What is ...
500
This is how the Change Grid works.
What is "A and B have to agree about the impact of a change on B." In other words, if A thinks something has a positive impact (more responsibility, career opportunities, etc.), then if B just feels dumped on or resentful, the change will not have the impact A expects.
500
An example of Suboptimization.
What is ...
500
The five points of the Planning Pentagon (five approaches to setting objectives).
What are competitor results, organization results, resources, opportunities, and shareholder expectations.
500
Provide an example of, and correctly identify one of the following:
positive reinforcement
negative reinforcement
punishment
extinction
What is ...?

Which is the most powerful way to stop a behavior--either positive or negative?
500
These are the four steps in the Decision Tree.
What are...

Isolate the problem

Develop alternative solutions

Forecast outcomes

Make a decision.
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