The so-called "game" which subordinates play when they do only what they are told to do.
What is the Army Game?
100
Model which represents the idea that the service of any person in the organization may be lost at any time.
What is the Mack Truck Theory?
100
The ability to interpret attitudes, feelings, and reactions in face-to-face communication situations.
What is Psychic Radar?
100
Four elements in the Contol Diamond.
What are standard, measurement system, measurement, and adjustment?
100
The theory that behavior is shaped and maintained by its consequences
What is Operant Conditioning?
200
A four-step program for solving a manager's need for more time.
What is the More Time Cyber-Chart?
200
Model in which a "lack of authority" is used as the excuse for a lack of performance.
What is the Authority Syndrome?
200
Model which identifies three ways to organize either oral or written communication.
BONUS: What are the three procedures?
What are the Communication Guidelines?
General to specific, simple to complex, and known to unknown
200
The system and practice of measurement exerts a psychological influence on the people being measured, and thereby affects operating results.
What is the Heisenberg Principle?
200
What the letters in the PESOS Formula stand for.
What are prepare, explain, show, observe, and supervise?
300
Model which represents an approach to organizing work which suggests that delegators should select what work they feel they should do before delegating to anyone else.
What is the Organizing Pie.
300
The concept that says that employees and the organization should agree about 80% of the time.
What is the Yes Concept?
300
A combination of verbal and non-verbal communication that usually develops between two people who are in constant communication with each other over a long period of time.
What is Marriage-Type Communication?
300
Model which defines the three primary sources of information upon which supervisory decision are based.
BONUS: Name the three sources.
What is the Supervision Fusion Triangle?
Records | Observations | Interviews
300
The three ways to change the adult personality as identified by the Personality Change Methods model.
What are
Brain Surgery
Deep Psychotherapy
Religious Conversion
400
Model which describes the situation when sub-unit objectives are given priority over the organization's objectives.
What is Suboptimization.
400
The idea that definition is necessary in delegation.
What is Define to Delegate?
400
Model which represents the individual's information processing system.
What is the Stimulus Fraction?
400
Name the three logical alternatives solutions to the problem of substandard performance identified in the Substandard Performance Alternatives model.
What are upgrade, transfer, or terminate?
400
Approach used in the Socratic Method to communication information.
What is the question and answer approach?
500
Model which describes the operating relationship between a manager and a subordinate (do, do-report, and check-do-report).
What is the Delegation Triangle?
500
Model which describes a decision-tree analysis of the five steps in the delegation process.
BONUS: Name the five steps.
What is the Delegation Cyber Chart?
Communication,
Competence,
Motivation,
Results,
Information System
500
Flow-chart which breaks down the communication process into eight steps.
What is the Communication Cyber-Chart?
500
Model which describes the idea that individuals tend to see the proper solution to a problem as one within the limits of their own knowledge and skill.
What is Aspirin Doctor?
500
The four basic training elements described in the Training Diamond.
What are trainer, trainee, subject matter, and method of instruction?