The idea that words, ideas, and concepts can be interpreted and influenced by non-verbal communication
What is Psychic Radar
100
Words, ideas, and concepts can be classified as to their level of abstraction
What is Ladder of Abstraction
100
The process of classifying incoming data into subject and value categories.
AND
The process of distinguishing differences in incoming data after classification into subject and value categories.
What is Stimulus Generalization and Stimulus Discrimination.
100
The idea that all education and training in an organization should be a polishing action rather than a structural action.
What is Polishing Action
200
Person who is viewed by the organization as knowing what the boss says or wants
What is Boss Interpreter
200
Information that cannot be retrieved within the cost / time constraints of the situation
What is Fugitive Information
200
Behavior is shaped and maintained by its consequences.
What is Operant Conditioning
200
Three (3) ways to change the adult personality.
What is Personality Change Methods
300
Three guidelines for organizing communications
What is Communications Guidelines
300
Manager’s inability to control knowledge gained through experience in a real-time management environment.
What is Experience Paradox
300
The manager is only as good as they know how to be.
The eye sees what the mind tells it to see
What is Perceptual “K-H”
300
Three sources in a continuous training system.
What is Training Fusion Triangle
400
The eight (8) steps in communication between “A” and “B”.
What is Communication Cyber-Chart
400
Life is learned in two (2) ways – (1) personal experiences (extensions) and (2) told to us by others verbally
What is Verbal / Extensional Worlds
400
A – B = C
What is Training Formula
400
A training acronym for the five (5) steps in the skill training cycle.
What is PESOS Formula
500
Verbal & non-verbal communication between two (2) people built over a long period of time
What is Marriage Type Communication
500
An individual’s information processing system
What is Stimulus Fraction
500
The question and answer approach to communicating information.