The idea that words, ideas, and concepts can be interpreted and influenced by non-verbal communication
What is Psychic Radar?
100
Words, ideas, and concepts can be classified as to their level of abstraction
What is Ladder of Abstraction?
100
The process of classifying incoming data into subject and value categories.
AND
The process of distinguishing differences in incoming data after classification into subject and value categories.
What are Stimulus Generalization and Stimulus Discrimination?
100
The idea that for adults, most learning and training is not a life-changing structural action.
What is Polishing Action?
100
The part of the KASH Formula model that says that even if you have the correct knowledge, attitude, skills, and habits, you may not necessarily have improved operating results.
What is the sea of uncertainty?
200
Person who is viewed by the organization as knowing what the boss says or wants
Who is the Boss Interpreter?
200
Information that cannot be retrieved within the cost/time constraints of a given situation
What is Fugitive Information?
200
Behavior is shaped and maintained by its consequences.
What is Operant Conditioning?
200
Three ways to change the adult personality.
What is the Personality Change Methods model?
What are deep psychotherapy, religious conversion, and brain surgery?
200
An example of positive reinforcement
What is [some reward situation]?
300
Three guidelines for organizing communications
What are Communications Guidelines?
300
Manager’s inability to control knowledge gained through experience in a real-time management environment.
What is Experience Paradox?
300
You are only as good as you know how to be.
The eye sees what the mind tells it to see.
What is Perceptual “K-H?”
300
A model that depicts types of training in a continuous training system.
What is Training Fusion Triangle?
300
The most effective means of eliminating a behavior
What is extinction?
400
The eight-step chart of communication between “A” and “B.”
What is Communication Cyber-Chart?
400
Life is learned in two ways:
(1) personal experiences (extensions)
(2) vicarious experiences
What is Verbal/Extensional Worlds?
400
A – B = C
What is Training Formula?
BONUS: What do A, B, and C represent?
400
A training acronym for five steps to teach skills.
What is PESOS Formula?
400
Three interrelated types of training represented in the Training Fusion Triangle
What are formal, on-the-job, and informal?
BONUS: Describe these three and give and example.
500
Verbal & non-verbal communication between two people built over a long period of time.
What is Marriage Type Communication?
500
An individual’s information processing system
What is Stimulus Fraction?
500
The question and answer approach to communicating information.