Nordstrom Etiquette
A customer walks in your department, what should you do?
A) Ignore them?
B) Wave from behind the cash wrap
C) Welcome them to the Downtown Flagship
Boards that can be seen by any customer in your personal book
Public Boards
You Had them, did you ______?
Add them
2-2-2-2
2 Hours, 2 Days, 2 weeks, 2 Months
When handing the bag to the customer, be sure to____
Walk the bag around the counter & thank them for coming in.
Where you can find your total sales volume
Reporting
ACE in ACE the greeting Stands for
Approach, Connect, Engage
The 3 Best times to connect with your customers
Before shopping, During Shopping, After shopping
Questions that require a more Indepth response than Yes or No
The 2 ways to add customers into your Personal Book
QR Code, Send a link
Work it, Don't Clerk it means...
Greeting & Engaging with customers to find out their needs. Not standing behind the register waiting to ring up a customer.
What is the name of the luxury goods sale that only we have access to view on Personal Book?
Designer Private Sale
A customer comes in asking for one specific item, what do you do?
Bring in the item requested plus suggestive relevant product
Nordstrom Benefits you can find using the filter feature.
Nordy Club Status, Expiring Notes, Double points days
Where the selling boosts live in the Personal Book App
Under Discover in the Support Menu
After making a customer board, I decided I want to make a public board with the same items. I click on____
Quick Links, Add Recent Items