MAC Keys
The keys you use to you lock your PC...
What is Control, Command, & Q
The amount of calls per hour we are expected to take..
What is 8+
What is an activity that can affect one's schedule adherence?
If a call is not dispositioned within 30-45 seconds, what will happen?
What is, that screen will time out and option no longer available.
The keys you use to open a new tab...
What is Command, T
The minimum Quality Assurance score that we should earn is..
What is 85% or higher
Not answering a call within 45 seconds can cause what?
What is, your phone going into "Refused" status
To ensure the timely processing of JIRA tickets for our enterprise clients (Epiphany, USFAS, and AZ Ortho), what main 2 steps should we adhere when creating them?
What is:
The keys you use to force quit an unresponsive application...
What is Command, Option, Escape.
The minimum CSAT score we would like everyone to earn after handling a call...
What is, Spanish Ext?
The keys you use to take a screenshot...
What is Shift, Command, 5 OR 4, OR 3
Everyone's scheduled adherence goal should be..
What is 90% or higher.
The expected initial response one should inform an upset patient who is calling in to see why she was charged 5x for 1 day of service at her PCP which has prevented her from being able to shop today.
What is, "I am sorry to hear that occurred but will be happy to take a look into this for you." (or something similar - acknowledging, empathizing and expressing willingness to assist. Think of the LAURA technique.)