LISTENING
SPEAKING
100

In the study of communication, noise is best defined as _____.

WHAT IS
anything that interferes with the message being heard or understood

100

Common documents that construction professionals need to read on the job include _____.

WHAT IS
construction drawings, code books, and installation manuals

200

Folding your arms in front of you may make it seem as if you are _____.

WHAT IS
distant and unwilling to talk

200

Special features in books that help readers locate information include _____.

WHAT IS
tables of content, indexes, and glossaries

300

If someone does not understand what a speaker is saying, he or she should _____.

WHAT IS
ask the speaker questions for clarification

300

When reading instructions or a series of steps, one should _____.

WHAT IS
READ THE DIRECTIONS COMPLETELY 

400

When listening to instructions, the best way for listeners to make sure they get all the

WHAT IS
take notes, ask questions, and repeat a summary of the instructions

400

The rough draft of a document you are writing should _____.

WHAT IS
follow an outline and incorporate your research

500

An important attribute of an effective speaker is the ability to _____.

WHAT IS
explain and simplify complex topics

500

What is an important practice in writing to avoid errors that can cost time and money?

what is
Proofreading the work for accuracy

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