Product Description
What comes on a CFA sandwich
pickles
A guest orders a Sweet Tea what dimples will you press down?
tea
What comes with a meal? And what colored button would you click if a guest would like a meal?
Entree, medium fry and medium drink. Yellow
The most common elevated phrase we use here at Chick-fil-A whenever a guest says “thank you”
My pleasure
What is the Core 4?
Smile, speak enthusiastically, stay connected, and eye contact
What is in the fruit cup?
apples, blueberries, strawberries, mandarin oranges
A guest orders a Sprite what dimples will you press down and why?
Coke. Water and sprite are the same color
How do you take something off of a sandwich?
Click the minus button
A guest comes up to your register, the first thing you will say to them is?
How may I serve you, dining in or carrying out
A guest orders a dessert item however they want it for later, what button would you click?
Dessert for later
A guest is questioning our frosted lemonade, what would you tell the guest?
lemonade blended with ice dream
A guest orders a Diet Coke what dimples will you press down?
DT and Coke
Where would you go on the register if you are ringing out an employee meal?
Other functions, discount look up, employee
You’re in the dining room and the guest has their tray sitting at the edge of their table and it seems they are done with their meal, what would you ask them?
May I take that tray?
What sauce is served with the Grilled Sandwich & Grilled Club?
Honey Roasted BBQ
What is the difference between our Regular Sandwiches and our Deluxe Sandwiches?
deluxe comes with cheese, lettuce, and tomato
A guest orders a Arnold Palmer with Unsweetened Tea what dimples will you press down?
DT, Tea, and Lem
What does it mean if an item is locked on the register?
Either seasonal or we don't offer it
Instead of saying okay after a guest orders something, what are some words we could use?
of course, certainly, etc.
A child comes up to the register to trade out their toy for icedream, what would you do on the register?
Promo free
What comes on the Market Salad, what are the salad toppings, & the suggested dressing?
mixed greens, blue cheese crumbles, grilled chicken, strawberries, blueberries, apples. granola and roasted nuts. apple cider vinaigrette
A guest orders Coke Zero what dimples will you press down?
None
A guest has an allergy what button would you click to notify the kitchen there is an allergy?
Allergy
You notice the guest’s beverage is getting low, what would you ask them?
Would you like a refresh?
A guest orders a water, what should you clarify?
If they would like a cup or bottle