A _______ is a pattern or plan that integrates an organizations major goals, policies, and action sequences into a cohesive whole
What is strategy
100
___________changes how work is accomplished and enables service and manufacturing systems to operate productively and meet customer needs beaten than in the past
What is technology
100
According to the National Research Council ____________ is NOT a benefit of using CIMSs.
What is decreased productivity
200
______________ are the strengths unique to an organization
What are core comptencies
200
__________technology refers to the equipment and devices that perform a variety of tasks in creating and delivering goods and services
What is hard
200
____________refers to using the internet and technology to provide services.
What is E-service
300
The set of decisions that supports the implementation of higher level business strategies is called an _____________
What is operations strategy
300
________technology refers to the application of the internet computer software, and information systems to facilitate the creation and delivery of goods and services.
What is soft
300
One benefit of adopting technology is that it
What is creates new industries and job opportunities
400
Sustainability in an operations strategy involves these three dimensions:
What is environmental, social, and price
400
_____________is NOT an advancement in manufacturing automation.
What is Service Profit Systems (SPSs)
400
One challenge of adopting technology is
What is job shift and displacement
500
The essential elements of an effective operations strategy involves
What is market design and infrastructure
500
___________is NOT a form of service technology
What is CAD/CAE
500
A key factor to consider that affects technology decisions is
What is scalability (the capacity to be changed in size or scale).