Medical Profession
originally trained on the job.
What is Medical Assistants
avoid distractions, face the speaker, give full attention
what is good listening
ability to understand what the patient is feeling because you have experienced the same feelings.
what is empathy
When opening the office, it is important to arrive
what is 30 minutes before office opens
most common complaint heard from patients
what is Excessive amount of time spent in the reception room
scheduling patients, greeting patients, filing, accepting copayments
what is administrative competencies of a medical assistant
anxiety patient feels when encountering medical staff
what is white coat syndrome
are used to ask the patient for further information to more fully discuss a subject.
what is exploratory questions
Authorizes the insurance company to send payments directly to the physician
what is assignment of benefits
NS means
what is no show
preparing patients for exam, clinical and lab procedures, handling drug refills, administering medications
what is clinical competencies of a medical assistant
learns better with hands on
what is kinesthetic learner
communication depends on words and sounds or tones of voice
what is verbal communication
A designated amount that some medical insurance plans require patients to pay for medical services
what is copayment
CX means
what is cancelled
physicians, physician assistant, nurse practitioners
who may delegate to medical assistants
behavior when you offer ideas or even unwanted ideas that is not threatening
involves paying attention to the speaker completely, concentrating on the verbal message, observing for nonverbal cues, and offering a response.
what is active listening
paper or electronic form used to collect service information for the billing process
what is encounter form - superbill
PHI means
what is protected health information
information is NOT disclosed without this
what is written permission
medicine that focuses on the whole patient
what is holistic
A person will unconsciously avoid an unwanted feeling or situation.
what is denial
N/C on the charge slips means
what is no charge
pc means
what is after meals