Communication
What is the ideal communication style in health care?
Assertive communication style
What is included in professionalism?
Courtesy
What is an example of an open-ended question?
How are your current symptoms impacting your life?
Which of the following is an example of body language?
Shaking hands
What is an important aspect of communication in the virtual setting?
Word choice
What style is more submissive?
Passive Communication Style
What are the aspects of professionalism?
Behaviors, appearance, communication, voice, written, work ethic, relationships.
What considerations ensure effective communication when speaking with a patient?
Consider the patient’s ability to comprehend the information. Show empathy for the patient’s current situation. Be encouraging and patient.
What is the importance of the words matching the actions?
Nonverbal communication should be used to support a message being given and should not contradict the intended message. Body language and nonverbal communication can be just as important as the words being spoken in avoiding miscommunication.
What action should be followed when on the phone with a patient?
Smiling while talking
What style is abrasive in words and body language?
Aggressive Communication Style
What do you do when addressing patients and other medical professionals?
ask them their preferred name, preferred title, and what pronouns to use.
What is an example of a close-ended question?
Do you have a sore throat?
What is the importance of effectively communicating with the health care team?
A good rapport built on trust and teamwork positively contributes toward ensuring great quality of care is provided to the patient by the health care team.
What is an example of email etiquette?
Being concise
What style does not tend to be effective, as it is not a genuine communication—it can be very one-sided with ulterior motives?
Manipulative communication style
What do you use when speaking with medical professionals?
complex medical terms.
Are you supposed to ask personal questions when addressing a patient?
No
What should be done to minimize stereotypes of bias in communication?
Gaining a greater understanding of the diversity of people helps to decrease stereotypes and biases and includes respect and professionalism in all communication with all people. Building a rapport and relationship with the patient will be conducive to creating a safe and comfortable atmosphere where they feel free to talk.
What action should an MA take with a patient who is yelling at them?
Allow them to vent
What is used in healthcare and includes strong communication skills that help determine the implications of sending and receiving messages within a diverse patient audience?
Therapeutic communication
How can an MA build a relationship with a patient based on trust and respect?
Exhibit a professional manner with a positive attitude of encouragement and support.
What is a good definition of an open-ended question?
Asking for general information and can be used to start a conversation.
What is the benefit of psychosocial care?
When provided effectively, it improves patients’ overall health and quality of life.
What should be included in the work environment?
Engagement