Call For Service Code
AB
Assault and Battery
This is the first question that you ask a caller on 911
Where is your emergency?
Discretion p 143
CIVIL
Civil (Non-criminal) issue. Police respond to keep the peace
This important call processing technique ensures that information gathered is correct.
Asking the caller to verify and repeat information
What are mitigating circumstances?
Information or evidence presented that might result in reduced charges or lesser sentence.
RA
Armed Robbery
When obtaining vehicle description, what is the most important piece of information?
The vehicle plate
Name 4 Actions performed by the police that require the use of discretion.
p 144
Arrest
Stop, question, and frisk
Use of physical force
Use of deadly force
ASST
Assist Citizen
Name 2 questions that can be used to obtain person description.
Race, Gender, Age, HT/WT, Clothing, SMT
What are the four major factors that influence police discretion?
p145
Characteristics of the crime
Relationship between the alleged criminal and the victim
Relationship between the police and the criminal or victim
Department policies.
HZMT
Hazardous Materials Incident
During a home invasion 911 call, should the telecommunicator advise the caller (if armed) to shoot the suspect?
No. Telecommunicators should advise the caller of the legal right to keep themselves safe. The call taker should advise the caller that they cannot seek out danger. Castle doctrine
List one way discretion can be controlled.
p 147