You're hired!
You can review this document for a candidate's educational background, current certifications, training experience working with clients and programs.
Professional Resume
A program manager/director maintains this to monitor costs and expected revenues of the fitness facility
Budget/Financials
The interviewer dominates the discussion by doing this.
Talking too much
A good time to have a training that applies to several/all of staff members is during this type of regularly scheduled meeting.
Staff Meeting
Facilities shall have an operational system in place that monitors this of all individuals who enter the facility.
Presence/Identity
This is good way to explore salary expectations, availability, and basic qualifications with a potential candidate prior to an in person interview
Phone Screening/Phone Interview
This role designs and monitors delivery of exercise/health programs.
The program manager/director
The interviewer loses control of the interview and this person “interviews” the interviewer.
The candidate
Opening/closing procedures, member check-in, and emergency procedures are all examples of this type of training.
Job Specific/ Task Training
Facilities with any sauna, steam room, or whirlpool shall have a technical monitoring system in place to maintain these two levels.
Temperature and Humidity
It's a good idea to ask a potential candidate to bring copies of these to an interview.
Certifications (especially CPR-AED)
One of the program manager's duties is to determine the availability of these.
(Things like equipment, supplies, space, staff, or funding.)
Resources
The interviewer keeps thinking about what they're going to say next and fails to do this carefully during the interview.
Listen
Often employers will provide this type of training to maintain staff certifications and may even provide funding or a reimbursement within their operational budget.
Continuing Education/CEUs
Facilities should have this for maintaining proper sanitation in all areas of the facility.
A cleaning schedule
This person should be prepared to provide information about the position, the company, and its benefits to the candidate during the interview.
Interviewer/ Hiring Manager
Good communication skills and ability to develop and motivate people are both essential skills of this leadership role.
Program Manager/Director
The interviewer only knows where you were born, what sports teams you follow, and what your dog's name is because instead of asking questions related to the job the interviewer only asked these
Non-job related questions
The Organization’s mission statement and service promise, Organizational structure of the company, Employee policies and procedures, How to be a productive employee, how performance is measured are all things that might be covered in this type of new hire training.
Company Training/Orientation
When a child is under the direct supervision of a facility, the facility should collect this type of information, that includes things like known allergies or primary care doctor, from the parent as a part of the child registration process in case of a medical emergency.
Basic Medical Information
How to get there, where to park, and who to ask for upon arrival are all types of information that should be shared with this person when scheduling an interview.
The candidate/interviewee
While a personal trainer and group exercise instructor may work IN the business delivering services, the program manager/director typically does this
Works ON the business, from an operational perspective.
The interviewer had to make up questions on the fly and therefore asked different questions to all candidates and now has nothing to compare in order to find the best person for the job! The interviewer was not ______ (or ready to conduct a thoughtful interview).
Prepared
Department’s goals and objectives, Structure of department, chain of command, Departmental policies and procedures, Manager’s expectations, How to be a productive team member, how performance is measured are all types of things that might be covered in this type of new hire training.
Departmental Training/Orientation
If someone other than the parent or guardian is picking up a child from your facility, you should get the name of the person authorized to pick up the child from this person and this person only.
Parent or Guardian