Leadership
Communication
Cooperation & Competition
Terms & definitions
Customer Satisfaction & Negotiation
100
The art of getting others to do what you want.
What is Leadership?
100

This is the transformation of information over great distances to vast audiences. Here, the audiences are situated in separate geographical settings and are able to receive the same information at the same time.

What is Mass communications?
100
This is what is seriously eroded when distrust is within an organization.
What is Cooperation
100
It is the exchange of ideas from one person to the next, comes from the Latin word Communis?
What is Communication?
100

The process of conferring with others in order to reach a compromise or agreement

What is Negotiation?
200
The trait of an effective leader where the display sharp thinking & are discerning.
What is Inteligence?
200
There are ______ goals of Communication and they are:
What is 4, they are: To Inform. To quire, To gain goodwill, and To persuade
200
These four things are constantly compared by Entrepreneurs engaged in competition.
What are Price, Promotion, Product, and Channel?
200

This is the information regarding the reception, understanding and evaluation of the message that the source gets back

What is Feedback?
200
Customer Satisfaction allows these three things to occur:
What are Pay Bills, Build your customer base and avoid negative publicity
300
In this style of leadership it stifles creativity and creates a culture of dependency.
What is Authoritarian leadership Style.
300

Though this process it links the function of management together whereby the Entrepreneur share plans, delegate responsibilities and motivate and inspire team members

What is the Communication process?
300
This helps the entrepreneur to gain an advantage in regards to his competitors an understand them better so he can devise better marketing strategies?
What is a Comptetior analysis?
300

Persons who assume leadership because they possess some special skills or knowledge that the group needs

Who are Informal Leaders?
300
This is where both parties are satisfied in the Negotiation process.
What is a win-win situation?
400
In this leadership style the leader abdicates responsibility, avoids making decisions and gives the staff complete freedom to do their work and set their own deadlines.
What is Laizzez Faire leadership style?
400

If Billy is sending an invitation from San Pedro to   to Tom who lives in Jalacte, Punta Gorda for his party in a week and uses the post office what possible barrier is being depicted in this scenario?

What is Media Selection?
400
These factors are what motivates your competitors to compete with you such as Geographical Location, Socio-Demograpghic Trends, an unrestricted market.
What are the Principles of Competition?
400
Rivalry between business concerns in the same market.
What is competition?
400
This is where customers are pleased and contented with your service?
What is Customer satisfaction?
500
In a situation where you are developing the mission of the business what leadership style would you utilize?
What is Democratic Leadership style?
500
This barrier is where we may ask for certain infomrnation but are not specific causing confusion.
What are incomplete messages or instructions?
500

This is  the freedom of choice that  allows consumers as well as producers to operate without restriction in Competition?

What is an unrestricted market?
500

This type of communication takes place with the aid of gestures and facial expressions; it can also take the form of pictures, diagrams, charts and graphs

What is Visual Communication?
500
Two things entrepreneurs aim to seek in a Negotiation process are :

What are :

• A good price for the product or service

• On time payment

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