AS400
AS400 is best used for looking at 847 inventory.
True or False?
What is False?
Once an item has shipped out, can you "cancel" it?
What is NO?
...the item has been shipped out and its now considered a return
Our member called in looking for item #9750008. They want to know if this item is available in their local warehouses. Their zip code is 90248. Is this available anywhere near them?
What is NO?
When cancelling an order; the PO/Pick ticket has been generated and shows active, what is the next thing you should ask yourself?
What is, "Is the item shipping from a depot or vendor"?
Do we send a T2 SR to cancels when submitting a C-HUB cancellation request?
What is NO?
Which AS400 code is used specifically to view tire orders?
What is ETINQ?
How long does a member have for self service cancellation?
What is One hour?
Our member calls in with O#553688981 saying they should not have been charged a non-member surcharge. Would we refund them, if so how much?
What is YES?
What is $4.00?
When cancelling an order from CWT, what is the process you should follow?
What is in OMS, attempt to cancel the pick ticket. If unsuccessful create a T2 Cancellation SR?
We use C-HUB to communicate with "most" of our vendors?
True or False?
What is True?
The department number and vendor name for an item can be found in AS400.
True or False?
What is True?
What are the two steps you take to complete a cancellation in OMS when the item is shipping from a depot? The pickticket has already been created.
What is Step 1: Cancel Pickticket in Order Line Items?
What is Step 2: Cancel Order under Common Tasks?
What is the product availability on item #394485 in the Issaquah, WA location?
What is 121+?
A member calls and they decide they want to cancel the 55" television shipping Threshold from the Mira Loma Depot. You've tried to cancel the pickticket and receive the WM error message that wont allow you to cancel. What would your next step be?
What is transfer SR to T2 Cancels and read member LTL Intercept Script?
If early enough, you can submit a cancellation request to most of our vendors here.
True or False?
What is True?
Who is the vendor for the following item? Item# 1139209, and what is their phone number?
Who is Sealy?
What is 1-866-660-7800?
Once a vendor cancellation request has been submitted, when should the member expect to receive email correspondence (cancellation or shipping confirmation)?
What is 24-48 hours?
Which of the 3 following items are included in the 90 day return policy?
item# 108193
item# 9430303
item# 1121196
What is item# 9430303?
After just the pick ticket is cancelled, what is the status of the entire order?
What is Active?
A member calls in and they tell you they ordered too many of one item. The item ships from a vendor who uses C-Hub, can you complete a partial cancellation in C-Hub?
****100pt BONUS****
HOW?
What is YES?
7. Who would be contacted for parts regarding item# 1001125?
Who is FMI Brands 1-888-514-1663 ext 221?
You receive a call from one of our members who wants to cancel their order. Looking at the order status, it's referencing a HOLD code of PROCEX, how would you proceed?
What is reach out to your supervisor for approval to chat OPST team?
... OPST can cancel the order on your behalf.
10. Please give 2 specific reasons for utilizing IAI to search for an item?
What is:
*Locate promo and non promo item numbers
*Locate items by searching by name or brand
*Locating inventory in a particular warehouse
What are the two steps you take to complete a cancellation in OMS when the item is shipping from a depot?
P.S.
The pickticket has already been created.
What is:
Step 1: Cancel Pickticket in Order Line Items, Step 2: Cancel Order under Common Tasks
Please select the U.S. vendors who are not located in Commerce hub (C-hub).
Tonusa USA
HP
Ove Decors
Michelin
Essendant Beyond Essentials (United Stationers)
What is:
HP
Michelin
Essendant Beyond Essential (United Stationers)