Primary Business Activities
Out of Financial Analysis, Human Resources Management, and Operations, which one deals with, "The process of planning,
maintaining, monitoring,
controlling, and reporting
the use of financial resources.
Financial Analysis
What term in our module means, "The process or activity of producing goods and services."
Production
Advantages or payments employees receive in addition to their wages (e.g., sick time, holiday pay, health insurance)
What should you do if a customer is being difficult?
Remain calm, continue to treat the customer with respect.
Which trend affects HR management more - globalization or lack of new technology?
Globalization
What is Human Resources Management?
The process of planning,
staffing, leading, and
organizing employees.
What is outsourcing?
Using outside organizations or consultants to perform one or more of the primary business activities.
What term means that you can "see the big picture" and how things fit together?
Conceptual Skills
Give an example of a touchpoint and why it's important.
Being out in public with your company work shirt on - you should "act right" so people get a favorable view of your company.
Out of compensation, benefits, and education planning, which would be considered an employee-assistance program?
Education Planning
What is another term for "data" management?
Information Management
What term means, "The process of planning, staffing, leading, and organizing the employees of the business."
Human Resources Management
Which terms refers to the evaluation of an employee/when an employee's work is monitored?
Controlling
Give an example of excellent customer service.
(Answers may vary.)
Out of performance management and minimum wage, which would be considered a compliance issue?
Minimum wage
What are the 4 P's of Marketing?
Price, Product, Promotion, Place
What term means, "The process of creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large." (Hint: 4 P's)
Marketing
Which term refers to providing guidance or motivation to employees and their work?
Directing
Instead of telling a customer, "I don't know," what is something else you could say?
(Let me find out, I'll go check for you, etc.)
Why is it important for HR Managers to provide accurate job descriptions and specifications?
So only qualified people submit applications; so people know what the job duties will be; so people know what skills are needed for the job; etc.
What type of planning involves long-term (3-5 years)?
Strategic Planning
What type of management is, "The process of accessing, processing, maintaining, evaluating, and disseminating business knowledge, facts, or data."
Information Management
State the three levels of management we discussed and briefly describe the roles of each.
First-line - Supervisors who work directly with the employees who carry out the business’s routine work.
Mid-level - Managers who report to top-level management and who have supervisors who report to them.
Top-level - All managers who are responsible for the operation of the company or a business unit.
When it comes to customer service, what is the most important resource involved?
Human Resources
What is the purpose of an exit interview?
For the company to receive feedback from the employee who is leaving.