Hardware Troubleshooting
Operating System Troubleshooting
Network Troubleshooting
Power Supply Troubleshooting
Preventive Maintenance
100

This component is responsible for storing the BIOS settings even when the computer is powered off.

what is uefi

what is cmos battery

what is boot menu

what is pxe boot?

What is the CMOS battery?

100

In Windows, this troubleshooting tool can be used to revert the system configuration to a previous state.

what is task manager?

what is control panel? 

what is system restore? 

what is device manager?

What is System Restore or System Config?

100

To identify network connectivity issues, you can use this command in the command prompt.

what is latency

what are packets

what is ping

What is Ping?

100

 A computer suddenly shutting down or rebooting unexpectedly may be indicative of an issue with this component.

What is the Power Supply?

100

 Regularly updating antivirus definitions and running full system scans are examples of this type of preventive maintenance.

What is Malware protection?

200

A computer suddenly losing network connectivity might be related to problems with this type of hardware component.

what is ethernet?

what is NIC

what is monitor

what is wifi adapter

What is an NIC?

200

If your printer is not printing, what should you check first?

what is the printers toner and ink?

what is the printers usb cable?

what is the printers paper tray?

what is the computers power supply?

What is the printers USB cable?

200

This device connects multiple computers within a local network and uses MAC addresses to forward data to the correct destination.

what is a switch

what is a router 

what is ethernet

What is a switch?

200

 What is one simple measure a user can take to enhance the security of their computer and prevent unauthorized access?

 What is using strong, unique passwords?

200

Why is it important to have up-to-date antivirus software installed on a computer?

What is to detect and remove malware, viruses, and other security threats?

300

When a computer fails to boot and emits a series of beeping sounds, what hardware component might be failing?

what is ssd

what is hdd

what is cpu

what is the motherboard or ram

What is the motherboard or RAM?

300

If your computer is running slowly, what utility can you use to clean up temporary files and improve performance?

what is task manager?

what is disk cleanup?

what is disk defragmenter?

 what is system restore?

What is the Disk Cleanup tool?

300

If a computer is unable to connect to the network, what physical connection should be inspected?

What is the Ethernet cable?

300

 What can obstructing airflow around a computer system lead to, and how can it be prevented?

what is overheating?

300

What device can help protect a computer from damage during power surges?

What is a surge protector?

400

If a monitor displays no image but the power indicator is on, what could be a common cause of the issue?

what is faulty gpu

what is failing power supply

what is corrupted operating system

What is loose or disconnected video cable?

What is a loose or disconnected video cable?

400

 If a computer encounters a BSOD, what steps can be taken to identify and resolve the issue?

 Increase the virtual memory size to accommodate the error 

analyzing the error code, checking for faulty hardware, or updating drivers?

) Ignore the error and continue using the computer; BSODs are harmless 

Restart the computer and ignore the error; it may resolve on its own.

What is analyzing the error code, checking for faulty hardware, or updating drivers?

400

If multiple devices are unable to connect to the internet, what networking device should be checked?

What is the Router?

400

In some power supplies, a fan is used to cool the internal components. If this fan fails, what type of issue might occur?

what is overheating?

400

Performing regular scans for malware and viruses can be automated by scheduling these on your computer.

What are scheduled antivirus scans?

500

If a computer frequently experiences random crashes and blue screen errors, what hardware component should you suspect first?

what is hdd

what is power supply

what is faulty ram

what is sloppy disk

What is faulty RAM?

500

Your computer is running unusually slow. What steps can you take to identify and resolve performance issues?

 checking for background processes, scanning for malware, or upgrading hardware components?

Removing unnecessary files can improve overall system performance?

Turning up the brightness can enhance system performance. 

Adding more extensions can speed up internet browsing.


What is checking for background processes, scanning for malware, or upgrading hardware components?

500

Your computer is unable to connect to the internet. What troubleshooting steps can you perform?

 What is checking network cables, rebooting the router, or using the "ipconfig" command to verify IP settings?

500

If the power supply is connected properly but there is still no power to the device, what part of the power supply might be suspect?

What is the output connector or cable?

500

Keeping cables organized and untangled not only looks neat but also helps with this aspect of your computer's performance.

What is improving airflow and cooling?

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