Day 1
Is there a limit on how much a customer can pay towards a ILN?
No limit
What system do we use to look up Gap info?
Content explorer
How many days after a Iln is paid off does M&T send out the lien release?
10 Business days
After how many day late do we send a customer to CAM "Asset Management"
9 days
What is the only letter that does not appear in any US state name?
Q
What system do we use to set-up reoccurring payments?
Doc-u-sign
Who can request a substitution of collateral?
The Dealer or Regional Sales Manager needs to send a new contract and title paperwork from the DMV that includes the new VIN either by fax or mail.
What system do we use to reverse fees for a ILN?
Service Now
Wife is not titled on the ILN calls in wanting to make a payment on husbands ILN must be titled on the_____?
Checking account they are paying from
What type of bird is sometimes called a "sea parrot"?
PUFFIN
Name 4 ways a customer can make a payment ?
Branch, quickcheck, Online, Mail.
You receive a call and the customer states, “I was in an accident about two weeks ago. The insurance company came out and wrote a check for $1700.00 for the damages to my truck but it has your name on it too. How do I get this cashed so I can get the repairs done?” The customer’s loan is current
Customer must mail in collision shop statement itemizing damages and check as well.
If it's a paper title who holds the title?
M&T
What are the 3 ways a customer/dealer/banker receive a payoff?
Fax, mail, email
What was the first brand of bubble gum to hit shelves?
How many late fees can a indirect Iln receive in a year?
One
Explain permission to re-register?
When a customer is moving to another state and needs M&T approval to be able to register their vehicle in another state.
What system do we use to look up lien/title info?
DDI
Can we except a payment from a savings account using quikcheck?
No
What do you call a group of crows?
A murder
Explain Per Diem
Interest that accrues daily
What is GAP insurance?
Gap covers what the customers main insurance will not cover.
After quoting a payoff what must you have the customer/dealer do?
Repeat quote back
If a customer defers a payment it gets moved to the back of the loan with no interest?
False...Goes to back of loan interest still accrues
How many bones does a shark have?
Zero