Day 1
Day 2
Day 3
Random "ON" Topic
Random "Off" Topic
100

Is there a limit on how much a customer can pay towards a ILN?

No limit

100

What system do we use to look up Gap info?

Content explorer

100

How many days after a Iln is paid off does M&T send out the lien release?

10 Business days 

100

After how many day late do we send a customer to CAM "Asset Management"

9 days 

100

What is the only letter that does not appear in any US state name?

Q

200

What system do we use to set-up reoccurring payments?

Doc-u-sign

200

Who can request a substitution of collateral? 

The Dealer or Regional Sales Manager needs to send a new contract and title paperwork from the DMV that includes the new VIN either by fax or mail.

200

What system do we use to reverse fees for a ILN?

Service Now

200

Wife is not titled on the ILN calls in wanting to make a payment on husbands ILN must be titled on the_____? 

Checking account they are paying from 

200

What type of bird is sometimes called a "sea parrot"?

PUFFIN

300

Name 4 ways a customer can make a payment ?

Branch, quickcheck, Online, Mail.

300

You receive a call and the customer states, “I was in an accident about two weeks ago. The insurance company came out and wrote a check for $1700.00 for the damages to my truck but it has your name on it too. How do I get this cashed so I can get the repairs done?” The customer’s loan is current

Customer must mail in collision shop statement itemizing damages and check as well.

300

If it's a paper title who holds the title?

M&T

300

What are the 3 ways a customer/dealer/banker receive a payoff?

Fax, mail, email

300

What was the first brand of bubble gum to hit shelves?

Dubble Bubble 
400

How many late fees can a indirect Iln receive in a year?

One

400

Explain permission to re-register?

When a customer is moving to another state and needs M&T approval to be able to register their vehicle in another state.

400

What system do we use to look up lien/title info?

DDI


400

Can we except a payment from a savings account using quikcheck?

No

400

What do you call a group of crows?

A murder

500

Explain Per Diem 

Interest that accrues daily

500

What is GAP insurance?

Gap covers what the customers main insurance will not cover.

500

After quoting a payoff what must you have the customer/dealer do?

Repeat quote back

500

If a customer defers a payment it gets moved to the back of the loan with no interest?

False...Goes to back of loan interest still accrues 

500

How many bones does a shark have?

Zero

M
e
n
u