Cancellation
True or False: Cancelled account has access to their app/online profile for 59 days after cancellation.
True
True or False: Collections can activate a line/ add a line.
False- Customer Care
cci wants to restore their account. They were cancelled on 01/05/2020 and called to restore their account on 03/06/2020. Would they be eligible?
NO- they are calling in 2 days after the 59 period day window.
If the account is cancelled due to death, but there is a credit balance, can you submit an account to account transfer case?
NO! - credit balances aren't eligible.
Yes or NO: Update/change Sim cards
No- Customer care
Customer has 1 line and wants to restore their account. They are within the timeframe to restore services and has a total balance of $599.99. Their balance left on their phone is 299.99. How much does the customer have to pay to begin process of resuming their service?
$300.00
True or False: Collections is permitted to cancel tablets, wearables & hotspots
False. - Tablets & Wearables
Yes or No: submit adjustments for Frequent Chronic Credit Seekers
No- Frequent Callers
After processing a payment, what is the next step in the process of resuming from cancellation?
- PAH has to authorize running of their credit.
True or False: You cold transfer to loyalty
False- warm transfer
True or False: Collections handles bill disputes, explanations and inquiries.
True or False: We go into Telegence and manually restore the account from cancellation by going to Actions> BAN Level> Restore from Cancellation.
False- submit request to resume from cancel in START.
True or False: Autopay cancels same day the account does
False- Autopay is cancelled 90 days after final bill is paid.
True or False: Collections can update imei inforamtion
True.
True or False: The same fee is accessed when resuming from cancel and restoring from suspension.
True- restoral fee.